Welcome to Marsello 👋

This article will help you link your point‑of‑sale (POS) or eCommerce platform to Marsello so your customer, order, and product data* can start syncing right away - allowing you to hit the ground running as soon as you enter the Marsello admin.

General connection workflow

1. Select your platform
Click on the POS or eCommerce platform you want to connect.

👀 Don’t see your platform?
Click the Request an Integration tile to let us know what platform you’d like to connect.

2. Authorize the Marsello app
You’ll be redirected to your platform’s app store or permission screen. Approve access to start the connection.

3. Add another platform (optional)
Want to connect another POS or eCommerce platform right away? Click Add Another Connection, or simply click Continue to proceed to the next sign up step.

📝 Note: You only need to connect one integration to complete the signup process. Additional sales platforms can be connected later from the Marsello admin.

Sales Platform‑specific guides

Follow the step‑by‑step article for your platform:

📝Note: Each guide covers installing the Marsello app, selecting data to import, and verifying that orders and customers are flowing into Marsello.

Platform	Guide
Shopify This is the process for all Shopify products, incl. Shopify POS, Shopify eCommerce, and Shopify Plus.	Connect Shopify to Marsello
Lightspeed Retail (X‑Series) Formerly known as Vend POS	Connect Lightspeed Retail X-Series to Marsello
Lightspeed Retail (R‑Series) Formerly known as Retail POS	Connect Lightspeed Retail R-Series to Marsello (You must be an R-Series user with the "Owner" role & all permissions).
Heartland Retail POS	Connect Heartland Retail POS to Marsello
Cin7 Omni Formerly Cin7 POS	Connect Cin7 to Marsello
Lightspeed Restaurant (O‑Series) Formerly known as Kounta POS	Connect Lightspeed Restaurant O-Series to Marsello
Lightspeed Restaurant (K‑Series) Formerly known as iKennto POS	Connect Lightspeed Restaurant K-Series to Marsello
BigCommerce	Connect BigCommerce to Marsello
WooCommerce	Connect WooCommerce to Marsello
Lightspeed eCom (E‑Series) Formerly known as Ecwid	Connect Lightspeed eCom E-Series to Marsello
Lightspeed eCom (C‑Series) Formerly known as Lightspeed Commerce	Connect Lightspeed eCom C-Series to Marsello
Bopple Also known as Lightspeed Ordering	Connect Bopple to Marsello This connection is available from within the Marsello admin, but not during the signup process.

What happens after you connect?

Time from connection	What’s happening?
0 – 15 minutes	Marsello validates your credentials and queues your customer sync*
1 – 12 hours	Customers, orders, and products begin importing*
When sync completes	RFM segments are generated, giving you a high-level view of your customers' relationship with your brand
Ongoing	Any new orders and customers will automatically sync into your Marsello account.

*Import times and data types depend on the integration and the size of your business. See your platform’s connection guide for details.

FAQs

Q. Can I connect more than one platform?

A. Yes. After onboarding, go to Settings → Connections → Sales Platform. From here, you can add additional sales platform connections to your Marsello account—for example, multiple Lightspeed Retail (X-Series) accounts.

Q. Will my loyalty balances import automatically?

A. This process isn't automatic; you can migrate loyalty points from your previous loyalty program platform by following this step-by-step guide.

Q. Does disconnecting affect my data?

A. No existing data is deleted, but new orders and customer activity will stop syncing until you reconnect.

Connect Lightspeed Retail (R-Series) POS to Marsello

Update your Marsello Discount Product name in Lightspeed Retail (X-Series) POS

Marsello+Lightspeed Retail POS (X-Series) user guide

Connect Lightspeed Retail (X-Series) POS to Marsello

Connect Lightspeed eCom E-Series (Ecwid) to Marsello