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Connecting your Sales Platform

Start syncing your POS or eCommerce data with Marsello to unlock customer, order & product insights right from the get-go!

Updated this week

Welcome to Marsello 👋

This article will help you link your point‑of‑sale (POS) or eCommerce platform to Marsello so your customer, order, and product data* can start syncing right away - allowing you to hit the ground running as soon as you enter the Marsello admin.


General connection workflow

1. Select your platform
Click on the POS or eCommerce platform you want to connect.

👀 Don’t see your platform?
Click the Request an Integration tile to let us know what platform you’d like to connect.

2. Authorize the Marsello app
You’ll be redirected to your platform’s app store or permission screen. Approve access to start the connection.
​

3. Add another platform (optional)
Want to connect another POS or eCommerce platform right away? Click Add Another Connection, or simply click Continue to proceed to the next sign up step.

📝 Note: You only need to connect one integration to complete the signup process. Additional sales platforms can be connected later from the Marsello admin.


Sales Platform‑specific guides

Follow the step‑by‑step article for your platform:

📝Note: Each guide covers installing the Marsello app, selecting data to import, and verifying that orders and customers are flowing into Marsello.

Platform

Guide

Shopify
​This is the process for all Shopify products, incl. Shopify POS, Shopify eCommerce, and Shopify Plus.

Lightspeed Retail (X‑Series)
​Formerly known as Vend POS

Lightspeed Retail (R‑Series)
​Formerly known as Retail POS

Connect Lightspeed Retail R-Series to Marsello
(You must be an R-Series user with the "Owner" role & all permissions).

Heartland Retail POS

Cin7 Omni
​Formerly Cin7 POS

Lightspeed Restaurant (O‑Series)
​Formerly known as Kounta POS

Lightspeed Restaurant (K‑Series)
​Formerly known as iKennto POS

BigCommerce

WooCommerce

Lightspeed eCom (E‑Series)
​Formerly known as Ecwid

Lightspeed eCom (C‑Series)
​Formerly known as Lightspeed Commerce

Bopple
​Also known as Lightspeed Ordering

Connect Bopple to Marsello
This connection is available from within the Marsello admin, but not during the signup process.


What happens after you connect?

Time from connection

What’s happening?

0 – 15 minutes

Marsello validates your credentials and queues your customer sync*

1 – 12 hours

Customers, orders, and products begin importing*

When sync completes

RFM segments are generated, giving you a high-level view of your customers' relationship with your brand

Ongoing

Any new orders and customers will automatically sync into your Marsello account.

*Import times and data types depend on the integration and the size of your business. See your platform’s connection guide for details.


FAQs

Q. Can I connect more than one platform?


​A. Yes. After onboarding, go to Settings → Connections → Sales Platform. From here, you can add additional sales platform connections to your Marsello account—for example, multiple Lightspeed Retail (X-Series) accounts.


Q. Will my loyalty balances import automatically?


​A. This process isn't automatic; you can migrate loyalty points from your previous loyalty program platform by following this step-by-step guide.


Q. Does disconnecting affect my data?
​

A. No existing data is deleted, but new orders and customer activity will stop syncing until you reconnect.

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