Welcome to Marsello 👋
This article will help you link your point‑of‑sale (POS) or eCommerce platform to Marsello so your customer, order, and product data* can start syncing right away - allowing you to hit the ground running as soon as you enter the Marsello admin.
General connection workflow
1. Select your platform
Click on the POS or eCommerce platform you want to connect.
👀 Don’t see your platform?
Click the Request an Integration tile to let us know what platform you’d like to connect.
2. Authorize the Marsello app
You’ll be redirected to your platform’s app store or permission screen. Approve access to start the connection.
3. Add another platform (optional)
Want to connect another POS or eCommerce platform right away? Click Add Another Connection, or simply click Continue to proceed to the next sign up step.
📝 Note: You only need to connect one integration to complete the signup process. Additional sales platforms can be connected later from the Marsello admin.
Sales Platform‑specific guides
Follow the step‑by‑step article for your platform:
📝Note: Each guide covers installing the Marsello app, selecting data to import, and verifying that orders and customers are flowing into Marsello.
Supported Platform Integrations
Shopify
For all Shopify products, including:
Shopify POS
Shopify eCommerce
Shopify Plus
Lightspeed Retail (X-Series)
Formerly known as Vend POS
Lightspeed Retail (R-Series)
Formerly known as Retail POS
Important:
You must be an R-Series user with the Owner role and all permissions enabled.
Heartland Retail POS
Cin7 Omni
Formerly known as Cin7 POS
Lightspeed Restaurant (O-Series)
Formerly known as Kounta POS
Lightspeed Restaurant (K-Series)
Formerly known as iKentoo POS
BigCommerce
WooCommerce
Lightspeed eCom (E-Series)
Formerly known as Ecwid
Lightspeed eCom (C-Series)
Formerly known as Lightspeed Commerce
Bopple
Also known as Lightspeed Ordering
Note: This connection is available from within the Marsello admin only and is not available during the signup process.
What happens after you connect?
What happens after you connect?
0–15 minutes
Marsello validates your credentials and queues your customer sync.*
1–12 hours
Your customers, orders, and products begin importing into Marsello.*
Once your sync completes
RFM segments are automatically generated, giving you a high-level view of your customers’ relationship with your brand.
Ongoing
Any new orders and customers will automatically sync into your Marsello account.
Important to know
* Import times and available data types depend on:
Your integration platform
The size of your business
→ See your platform’s connection guide for more details.
FAQs
Q. Can I connect more than one platform?
A. Yes. After onboarding, go to Settings → Connections → Sales Platform. From here, you can add additional sales platform connections to your Marsello account—for example, multiple Lightspeed Retail (X-Series) accounts.
Q. Will my loyalty balances import automatically?
A. This process isn't automatic; you can migrate loyalty points from your previous loyalty program platform by following this step-by-step guide.
Q. Does disconnecting affect my data?
A. No existing data is deleted, but new orders and customer activity will stop syncing until you reconnect.