Welcome to Marsello đ
This article will help you link your pointâofâsale (POS) or eCommerce platform to Marsello so your customer, order, and product data* can start syncing right away - allowing you to hit the ground running as soon as you enter the Marsello admin.
General connection workflow
1. Select your platform
Click on the POS or eCommerce platform you want to connect.
đ Donât see your platform?
Click the Request an Integration tile to let us know what platform youâd like to connect.
2. Authorize the Marsello app
Youâll be redirected to your platformâs app store or permission screen. Approve access to start the connection.
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3. Add another platform (optional)
Want to connect another POS or eCommerce platform right away? Click Add Another Connection, or simply click Continue to proceed to the next sign up step.
đ Note: You only need to connect one integration to complete the signup process. Additional sales platforms can be connected later from the Marsello admin.
Sales Platformâspecific guides
Follow the stepâbyâstep article for your platform:
đNote: Each guide covers installing the Marsello app, selecting data to import, and verifying that orders and customers are flowing into Marsello.
Platform | Guide |
Shopify | |
Lightspeed Retail (XâSeries) | |
Lightspeed Retail (RâSeries) | Connect Lightspeed Retail R-Series to Marsello |
Heartland Retail POS | |
Cin7 Omni | |
Lightspeed Restaurant (OâSeries) | |
Lightspeed Restaurant (KâSeries) | |
BigCommerce | |
WooCommerce | |
Lightspeed eCom (EâSeries) | |
Lightspeed eCom (CâSeries) | |
Bopple | Connect Bopple to Marsello |
What happens after you connect?
Time from connection | Whatâs happening? |
0 â 15 minutes | Marsello validates your credentials and queues your customer sync* |
1 â 12 hours | Customers, orders, and products begin importing* |
When sync completes | RFM segments are generated, giving you a high-level view of your customers' relationship with your brand |
Ongoing | Any new orders and customers will automatically sync into your Marsello account. |
*Import times and data types depend on the integration and the size of your business. See your platformâs connection guide for details.
FAQs
Q. Can I connect more than one platform?
âA. Yes. After onboarding, go to Settings â Connections â Sales Platform. From here, you can add additional sales platform connections to your Marsello accountâfor example, multiple Lightspeed Retail (X-Series) accounts.
Q. Will my loyalty balances import automatically?
âA. This process isn't automatic; you can migrate loyalty points from your previous loyalty program platform by following this step-by-step guide.
Q. Does disconnecting affect my data?
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A. No existing data is deleted, but new orders and customer activity will stop syncing until you reconnect.