Marsello

Learn more about how your customers sync into Marsello and how they can sign up to receive your marketing.

How do customers join my Marsello database?

Use the "Customer actions" button in your Marsello admin to help manually keep your customers' accounts up-to-date.

How the Customer actions button works in your app admin

Manage your customer database by removing an individual or group of customers in bulk.

Removing a customer from my Marsello database

When a customer is removed from Marsello, they are not automatically added back upon their next shop. They can be manually re-added.

Re-add previously removed customers within Marsello

If a customer has multiple profiles, you can combine them into one profile in Marsello.

Combining two customer profiles into one

Manually adjust an individual or group of customers loyalty points balances.

Adjusting customers' loyalty points balances

Customers can join your loyalty program, email marketing, or both—depending on their preferences and how they choose to engage.

How do I check a customer’s marketing preferences in Marsello?

Organize and manage customers with tags. Manually tag individuals or groups to build custom segments.

How do I tag customers in Marsello?

Export your entire customer database, a particular RFM customer segment or custom segment in a few simple steps.

Exporting your Marsello customer database

Manage customers in Marsello by adding, editing, removing, importing, exporting, and fixing common database issues.

Customer Database: Common Questions

Manage your customer database and individual customer profiles

All Customers

Create a custom design with text, images, and links

Sign in

App Status

Find answers and get help from Intercom Support and Community Experts

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