How to add Loyalty to your POS sales screen?

Last updated: May 2, 2025

Adding Loyalty to your Point of Sale (POS) software allows your staff to sign up new members and redeem rewards directly at the register — creating a seamless and rewarding experience for your customers.

Why add Marsello Loyalty to your POS sales screen?

Once Loyalty is added, your team can:

Enroll customers into your loyalty program at checkout
Instantly apply points and rewards to purchases
View customer loyalty status in real-time

👍 Good to know: Adding a customer works the same way as it always has through your POS — there’s no change to that process. What’s new is the ability for staff to apply points and redeem rewards during the sale.

Setup instructions by POS platform

Select your POS platform below to find your specific setup guide.

Before you begin: Make sure your POS is already connected to Marsello. If you haven't done this yet, see Connecting your sales platform.

For Retail brands:

Lightspeed Retail X-Series
Lightspeed Retail R-Series
Shopify POS
Cin7 Omni POS
Heartland Retail POS

For Hospitality brands:

Lightspeed Restaurant O-Series
Lightspeed Restaurant K-Series

⚠️Important: You’ll need to complete this setup on each register device you use across your stores. The process is quick and only takes a few minutes per device.

POS integrations

Lightspeed Retail (X-Series)

Choose the guide that matches your setup:

Lightspeed Loyalty + Advanced Marketing POS prompts setup guide
For brands using the Lightspeed Loyalty & Advanced Marketing add on.
Lightspeed iPad register iOS extension setup guide
For stores using iPads as registers.
Lightspeed Desktop register: Chrome extension setup guide.
For stores using desktop computers as registers.

📝 Note: If your store uses a combination of desktops and iPads for registers, you’ll need to complete the setup steps in both guides for your registers, depending on the device.

No additional setup is required — once Heartland POS is connected to Marsello, Loyalty will automatically appear on the POS screen, ready for your staff to use. If Loyalty does not appear, try refreshing the POS or logging out and back in.

Lightspeed Restaurant (O-Series)

Lightspeed O-Series: Enablement guide

Lightspeed Restaurant (K-Series)

Lightspeed K-Series: Menu screen guide

Once setup is complete, your staff are ready to enroll customers and apply loyalty rewards.

Want to make sure your team knows how to use Loyalty at the register? Check out the Staff training: How to talk Loyalty guide.

Need help? Reach out to our support team anytime.