Connect your POS or eCommerce platform to Marsello

Connect your POS or eCommerce platform to Marsello to start syncing customer, order, and product data into your account. This guide explains the setup process, supported platforms, expected sync timing, and common questions.

Updated this week

Welcome to Marsello 👋

This article will help you link your point‑of‑sale (POS) or eCommerce platform to Marsello so your customer, order, and product data* can start syncing right away - allowing you to hit the ground running as soon as you enter the Marsello admin.

Before you begin

You only need to connect one integration to complete the signup process. You can add more sales platforms later from the Marsello admin.

If you do not see your platform listed, submit a Request an Integration form to let us know which platform you would like to connect.

General connection workflow

1. Select your platform
Click on the POS or eCommerce platform you want to connect.

2. Authorize the Marsello app
You’ll be redirected to your platform’s app store or permission screen. Approve access to start the connection.

Platform-specific connection guides 

Follow the setup guide for your platform. Each guide covers:

• installing the Marsello app
• selecting the data to import
• confirming that customer and order data are syncing correctly

Shopify
Includes Shopify POS, Shopify eCommerce, and Shopify Plus
→ Connect Shopify to Marsello

Lightspeed Retail (X-Series)
Formerly Vend POS
→ Connect Lightspeed Retail (X-Series) to Marsello

Lightspeed Retail (R-Series)
Formerly Retail POS
Important: You must be an R-Series user with the Owner role and all permissions enabled.
→ Connect Lightspeed Retail (R-Series) to Marsello

Heartland Retail POS
→ Connect Heartland Retail POS to Marsello

Cin7 Omni
Formerly Cin7 POS
→ Connect Cin7 Omni to Marsello

Lightspeed Restaurant (O-Series)
Formerly Kounta POS
→ Connect Lightspeed Restaurant (O-Series) to Marsello

Lightspeed Restaurant (K-Series)
Formerly iKentoo POS
→ Connect Lightspeed Restaurant (K-Series) to Marsello

BigCommerce
→ Connect BigCommerce to Marsello

WooCommerce
→ Connect WooCommerce to Marsello

Lightspeed eCom (E-Series)
Formerly Ecwid
→ Connect Lightspeed eCom (E-Series) to Marsello

Lightspeed eCom (C-Series)
Formerly Lightspeed Commerce
→ Connect Lightspeed eCom (C-Series) to Marsello

Bopple
Also known as Lightspeed Ordering
Note: This connection is available from within the Marsello admin only and is not available during signup.
→ Connect Bopple to Marsello

What happens after you connect?

• 0–15 minutes
  Marsello validates your credentials and queues your customer sync.*

• 1–12 hours
  Your customers, orders, and products begin importing into Marsello.*

• Once your sync completes
  RFM segments are automatically generated, giving you a high-level view of your customers’ relationship with your brand.

• Ongoing

  Any new orders and customers will automatically sync into your Marsello account.

Important to know

Import times and available data types depend on:

• Your integration platform

• The size of your business

→ See your platform’s connection guide for more details.

FAQs

Q. Can I connect more than one platform?
A. Yes. After onboarding, go to Settings → Connections → Sales Platform. From here, you can add additional sales platform connections to your Marsello account—for example, multiple Lightspeed Retail (X-Series) accounts.

Q. Will my loyalty balances import automatically?​
A. This process isn't automatic; you can migrate loyalty points from your previous loyalty program platform by following this step-by-step guide.

Q. Does disconnecting affect my data?
​A. No existing data is deleted, but new orders and customer activity will stop syncing until you reconnect.