Find answers to frequently asked questions about how customer engagement with your online store's loyalty program, data syncing, and other common questions related to Lightspeed Retail (X-Series).
Customers
Q: If a customer is deleted in the Lightspeed Retail X-Series admin, will they also be deleted from Marsello?
A: Yes, if a customer is deleted in the Lightspeed Retail X-Series admin, they will be automatically removed from your Marsello account as well.
Devices & compatibility
Q. Does Marsello integrate with Lightspeed Retail X-Series' Lightspeed Duo functionality?
A. Marsello currently doesn't integrate with Lightspeed Retail X-Series' Lightspeed Duo functionality. While Lightspeed Duo hardware is still in development, we haven't integrated at this point.
Franchises
Q. Our brand has several corporate and franchise locations. If our corporate locations are all on one Lightspeed account and each franchise is on separate accounts, is there a way for customers to be able to use their rewards across all sites?
A. This would be possible as long as each location is added via the Marsello integration page. Please note that any user that has access to the brand's Marsello account will be able to view data for all connected Lightspeed accounts. r all connected LS accounts.