For Lightspeed Retail (X-Series) POS
Formerly known as Vend POS
When you connect Lightspeed Retail (X-Series) POS to Marsello, a discount product is automatically created to apply loyalty rewards and email discounts at checkout. For brand consistency, we recommend renaming this product to match your Loyalty Program. This guide explains how to update the product name.
Locate or edit the name of your Rewards Program in Marsello Customer Portal
From your Marsello dashboard
1. Navigate to Customer experience > Personal device > Customer portal
2. Select content
3. Select Wording
4. From the drop-down menu under Step 1, select Home
5. The name of your Rewards Program is in the Header text section
6. If you made any changes, click Save & Publish.
📝 Note: For brands still using Marsello Legacy Loyalty Widget, please update using the instructions below.
Editing your loyalty program name via the Legacy Loyalty Widget
Editing your loyalty program name via the Legacy Loyalty Widget
From your Marsello dashboard
1. Navigate to Customer experience > Online > Online portal (Legacy)
2. In the Widget tab, click Customize text / Translation
3. Click Go to text editor >
4. Select to Customize text for the Welcome page from the drop-down menu:
5. The name of your Rewards Program is in the Header text section:
6. If you made any changes, click Save & Publish.
Edit the Marsello Discount Product in Lightspeed Retail (X-series) POS
1. Login to Lightspeed Retail (X-series) POS as an Admin user or as a user with permission to edit products
2. Navigate to Catalog > Products and search for Marsello
4. Click the pencil icon to next to the Marsello Discount to edit the product
5. Update the product name and image as necessary and do not make any other changes
6. Click Save. Now, when customers or cashiers redeem rewards, they will better recognize the discount item on their receipt or on the Sell Screen.
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