Integration
Q. Can I connect multiple Lightspeed Restaurant K-Series accounts to one Marsello account?
A. Yes, you can connect multiple Lightspeed Restaurant K-Series accounts to one Marsello account.
Q. Is there a historical sync for customers and orders through the integration?
A. No, the Lightspeed Restaurant K-Series API doesn't currently support historical sync. We suggest exporting your Lightspeed K-Series customer database and then following these steps to import customers into your Marsello account.
Q. How long does it typically take for data, such as an order, to sync from Lightspeed Restaurant K-Series to Marsello?
A. Once the connection is established, all completed orders from Lightspeed K-Series will automatically sync to Marsello. This sync occurs in near real-time, with a maximum delay of approximately 15 minutes. This ensures that key information—including customers, orders, and products—is promptly available in your Marsello account for efficient management and analysis.
Q. Does Marsello integrate with the Lightspeed Restaurant K-Series built-in order ahead features?
A. Currently, Marsello is not integrated with the K-Series built-in order ahead functionality. If this is something you'd like to see added, feel free to vote for this feature. Your feedback goes directly to our product team and helps us prioritize what’s most important to you!
Q. If my eCommerce orders sync into my POS account, will this award double points for the same order?
A. No, customers will not receive double points for the same order. We’ve implemented checks to prevent this. For example, if an order is placed through your eCommerce platform*, the customer will earn points for that online purchase. If the same order is later synced to your POS account, they will not earn additional points—and vice versa. This ensures that customers receive points only once per order, maintaining fairness in your loyalty program.
*Applies only to Shopify, WooCommerce, BigCommerce, and Ecwid platforms connected to Marsello.
Q. Is there a sync between Lightspeed Retail (X-Series) POS and Lightspeed Retail (K-Series)? Will I need to export my customer list from (X-Series) and import that into (K-Series) and vice-versa?
A. Currently, Marsello does not sync customers between Lightspeed Retail (X-Series) and Lightspeed Retail (K-Series) due to API limitations. To view your customers in Lightspeed Retail (K-Series), you’ll need to manually import your customer list. During a sale, staff should first add products to the transaction, then add the customer, and finally click the loyalty button to access their loyalty profile. Marsello matches the customer on the K-Series sale to the corresponding account in Marsello using the email address.
Q. If a customer signs up to Marsello via the Customer Portal, will that customer sync to the POS automatically (and how long does that take), or do staff still need to add them manually?
A. Staff will need to manually add the customer to the POS for their first order. Once the order is placed, the customer’s details will sync to Marsello and link to their Customer Portal profile.
Currently, Marsello can only access order data from K-Series, so customer information is received only when an order is completed.
Loyalty Settings
Q. What reward types are available for Lightspeed K-Series?
A. Currently, the discount creation process requires you to create the discount within LSK and then paste the code into your Marsello reward settings. The discount types currently accessible in LSK include:
These include:
✅ $ off storewide
✅ % off storewide
✅ VIP assigned rewards and discounts
Currently, product, collection or spend-specific rewards aren't available with K-Series. We are eagerly awaiting a discount API to streamline this process and we'll keep you updated on any changes.
Q. Is there a loyalty program link (URL) that I can share with my customers?
A. Yes, you can use your in-store portal link, which you can find. This link automatically opens the loyalty widget, allowing customers to access and interact with your loyalty program.
You can use the link in various ways—such as adding it to your website’s navigation menu, using it in call-to-action buttons, including it in emails, or sharing it on social media. It’s a simple and effective way to drive engagement and encourage customer participation in your loyalty program.
Q. Can you exclude customers from the loyalty program automatically with Lightspeed K-Series?
A. No, it is not possible to blacklist customers as there is no customer sync available in K-Series yet. We are eagerly awaiting a customer's API endpoint to streamline this process and we'll keep you updated on any changes.
Q. Can I create product-specific rewards for my Lightspeed K-Series store?
A. Currently, all loyalty rewards for Lightspeed K-Series apply storewide. If this is something you'd like to see added, feel free to vote for this feature. Your feedback goes directly to our product team and helps us prioritize what’s most important to you!
Customers
Q. Which fields from the Lightspeed customer profile sync with Marsello?
A. The following fields from the Lightspeed K-Series customer profile will sync to Marsello: first name, last name, email address, mobile number, marketing opt-in status, and address.
Please note: Customer data only syncs to Marsello when it is linked to a completed order.
Q. What does Marsello use as the unique identifier for a customer?
A. Marsello uses the customer's email address as the unique identifier.
Q. Does Marsello sync marketing opt-in status from Lightspeed K-Series?
A. Yes. When an order is completed, Marsello receives the customer’s details, including first name, last name, email address, mobile number, address, and marketing opt-in status.
Q. If a reward or email discount is added to a sale and then removed, does the customer still have access to it?
A. Yes. If a customer removes a reward or email discount from their sale, they will still have access to the discount code for future use. The code can be viewed in their loyalty profile.
📝 Note: Removing the discount does not refund the loyalty points used to redeem it.
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