How do I redeem customer rewards?
You can redeem available loyalty rewards and email discounts easily from the sales screen.
1. Add the customer's products that they want to buy to the sale, then click Add customer
2. Add your customer to the sale by searching for them by name or email address
3. Click the Customer's ID to add them to the current sale
4. Click the Show Rewards button at the bottom of the sales screen
This will open the customer's loyalty profile, here you can view the loyalty reward(s) or email discount(s) they have available.
📝 Note: To open the loyalty profile and access the Check Rewards button, the customer profile must contain a valid email address. Marsello uses the email address as a unique identifier for this purpose.
5. Click Redeem next to the discount title to add it to the sale.
6. The discount will then automatically be added to the sale.
When a customer redeems a discount as part of their order:
If they used a loyalty reward: the reward's loyalty points cost will be deducted from their points balance, and the discount will be applied to the sale.
OR
If they used an email discount: the discount code will be removed from their account to prevent further use.
7. Complete the sale. Upon completing the sale, customers will earn loyalty points based on their new order total, excluding the discount amount.
Brands also searched for: scre, nnew, redde