How do I redeem customer rewards?
You can redeem available loyalty rewards and email discounts easily from the sales screen.
1. Add the customer's products that they want to buy to the sale.
2. Add your customers to the sale by searching for them by name, email address or mobile number.
3. Click + Attach to sale.
4. Tap on the Loyalty button
This will open the customer's loyalty profile. Here you can view the loyalty reward(s) or email discount(s) they have available.
📝 Note: To open the Loyalty profile and access the Check Rewards button, the customer profile must contain a valid email address. Marsello uses the email address as a unique identifier for this purpose.
The discount will then automatically be added to the sale.
When a customer redeems a discount as part of their order:
If they used a loyalty reward: the reward's loyalty points cost will be deducted from their points balance, and the discount will be applied to the sale. The customer's unique discount code will be shown in the discount details.
OR
If they used an email discount: the discount code will be removed from their account to prevent further use. The customer's unique discount code will also be displayed in the discount details.
6. Complete the sale
Upon completing the sale, customers will earn loyalty points based on their new order total, excluding the discount amount.
📝 Note: Only one reward may be applied to the sale at a time. Lightspeed Retail (R-Series) does not allow discount stacking.
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