Universal Widget POS: Common questions

Top FAQs about the Universal Widget POS—everything you need to know in one quick guide.

July 7, 2025

Find answers to common questions about the Universal Widget POS for Toniq and Windows POS users, including how to reward customers for signing up and shopping in-store.

Universal Widget POS customers

Q. With the Universal Widget POS, do I add customers in my POS or in the UPC?

A. For Toniq and Windows-based POS brands using the Universal Widget POS, customers are added via the UPC. The UPC displays key customer information, including:

• Points balance

• Customer segment

• Available rewards

• Points transaction history

• Customer search

• Recent activity

Universal Widget POS loyalty program

Q. Can I set up a Universal Widget POS loyalty widget without an eCommerce site?

A. Yes. For Toniq and Windows-based POS brands, if you’re using the POS-only widget or don’t have an eCommerce site connected, the loyalty widget can be hosted on a standalone page provided by Marsello.

Q. Aside from loyalty notifications, how can customers view their loyalty status or available rewards?

A. For Toniq and Windows-based POS brands, the POS-only widget shows customers their points and rewards. To see exactly what customers see, go to the Loyalty Design page in your Marsello admin and click View Widget to open the POS-only widget in a new tab.

Q. What is the POS text box? Is this the Customer Portal?

A. Yes. For Toniq and Windows-based POS brands, the POS text box is part of the Customer Portal. At checkout, staff should scan the customer’s digital membership card (QR code) into the POS text box. Staff must focus on the POS text box for the UPC scan to work and for the customer's account to appear. Once the customer's account is found, reward redemptions are processed manually.

Q. How do I update a customer's email in Marsello if the email field is grayed out in the dashboard and I can't edit it in the POS?

A. For Toniq and Windows-based POS brands, if the old customer account is no longer in use, you can remove the customer from your database and have them sign up again with the correct email.
Alternatively, you can share a QR code that links directly to the customer's portal, where the customer can update their details.