How to contact Marsello support

You can contact Marsello Support by chat or email. Marsello Support can help you fix errors, answer questions, and share your ideas with our Product team.

How do I contact Marsello Support?

You can reach Marsello Support in two ways:

Chat: Click the chat icon in the bottom-right corner of the Help Center or your Marsello dashboard.
Email: Send an email to support@marsello.com.

Marsello Support replies as fast as we can. We keep you updated by email until your issue is fixed.

How do I report an error, bug, or something that isn't working in Marsello?

To report an error, bug, or problem in Marsello, send Marsello Support a chat or email with as much detail as you can. Clear details help us find and fix the problem faster.

Take a screenshot of the error message or problem.
Copy the web address (URL) of the page where the error happened.
Write down the steps you took right before the error showed up.
Send your screenshot, URL, and steps to Marsello Support by chat or at support@marsello.com.

What details should I send when I report a problem to Marsello Support?

When you report a problem, send Marsello Support as many of these details as you can:

Your online store or POS system: For example, Shopify, BigCommerce, WooCommerce, Ecwid, Lightspeed X-Series (Vend), Lightspeed R-Series, Cin7, or Heartland Retail.
Any connected apps involved: For example, Klaviyo, Google Reviews, Facebook, Instagram, or TikTok.
The error message: The exact words, plus a screenshot.
Screenshots of orders or customer details: Send these if the problem is about a sale, points, rewards, or a customer.
The page URL: The web address where the error happened.
What you were trying to do: And the steps you took to get there.
Your web browser and version: For example, Chrome or Safari. You can usually find the version in your browser's About section.

How do I give feedback, share an idea, or request a new feature in Marsello?

To give feedback or request a new feature, send your idea to Marsello Support. We share every feature request and suggestion with our Product team to review.

You can share feedback in three ways:

Chat: Send a quick idea through the chat icon.
Email: Send your feedback to support@marsello.com.
Customer survey: Answer the Marsello survey when it shows up in your dashboard. Tell us what's working and what isn't.

Tell us what you'd like Marsello to do and why it matters to your business. This helps our Product team understand your request.

How do I join the Marsello Beta program?

To join the Marsello Beta program, ask Marsello Support by chat or email. As a Beta merchant, you can:

Try new Marsello features before other merchants
Share feedback in interviews with our Product team
Help shape what we build next