Contact Support

Onboarding

With our dedicated one-to-one onboarding program, we work with you to understand what your business goals are. We ensure you have the right training to be able to see a return on your investment as soon as possible to make sure you are set up for success.
We also provide premium onboarding for any retailers who want us to do the heavy lifting. On average, retailers who go through the premium onboarding see on average 50X ROI. 

Email Support

Email support is available 24 hours / 7 days a week for Marsello Pro Plan users and Marsello Free users (for the first 30 days of having an account). Email support can be accessed from any page directly in-app by clicking on the Marsello help icon located at the bottom left of your Marsello account.

From here the Marsello widget will open, click on contact as well as gain access to important help center guides which can help guide you through any questions you may have.

Live Chat

Live chat support is available 24 hours / 7 days a week for Marsello Pro Plan users and Marsello Free users (for the first 30 days of having an account). This can be accessed the same way through in-app support and will update automatically when an agent is available.  

With support members based globally, we are able to assist to answer any questions you may have.