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How to report an error
How to report an error

Something not quite right? Here's how to report an error so we can get to the bottom of it quickly.

Updated over a week ago

If you see an error or have any issues with using Marsello, please follow the below steps so our team can quickly resolve this.


How to report an error

Please let our Support team know by emailing us at [email protected] or let us know via chat (bottom right corner of this page).
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The more details we have to understand and diagnose the problem, the better.

Here are some things that will help our team in their investigation.
Please include all that you can:

  • The name(s) of the integration you use:

    • Shopify, BigCommerce, Woocommerce, Ecwid, Bopple

    • Lightspeed X-Series (Vend), R-Series (Retail), O-Series (Kounta), Cin7, Heartland Retail POS

    • Add-ons: Instagram, Facebook, TikTok, Klaviyo, Google Reviews
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  • The name of the error you've received, along with a screenshot:

    • Please provide us with a screenshot of any order(s) or other details as we do not have access to your integrations and can only see your Marsello data

  • The URL of the page you've received the error on
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  • Detailed information of the steps you took to get to the error page and what you were trying to do
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  • Your browser and version number (found in the About tab in most browsers)

Our Support team make every effort to respond to you as quickly as possible. We'll keep you notified of progress and any updates to your ticket.

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