Removing a customer from my Marsello database

📝  Note: If you want to exclude a group of customers (e.g. staff or suppliers) from your loyalty program, but still have them as part of your marketing list, you can use customer blacklisting. 

1. In your Marsello admin, go to Customers > All Customers
2. Search for the customer by name or email address

3. Select the customer by clicking on their Name

4. Under their customer profile, click the Actions button, a dropdown menu will appear. Then, select Remove Customer.

⚠️ Important: Please double-check you have selected the correct customer before proceeding.
5. Click Yes, remove customer to confirm that you want to remove the customer. 

The customer will no longer be part of your loyalty program or receive your marketing.

⚠️  Important: If you are on the Marsello Pro plan, this will also remove them from your Marsello Subscription and will not be added back into your Marsello database the next time they shop. 

1. In your Marsello admin, go to Customers > All Customers 
2. From the Update Customer List drop-down menu select bulk remove customers by email 

3. 4. In the pop-up enter the customers' email addresses that you would like to remove from your Marsello database. Then, click Remove Customers.

📝 Note: You need to enter one email address on each line without any spaces.
4. Please double-check the email addresses that you've entered and then click Remove customers
5. Click Yes, remove customers to confirm that you want to remove the group of customers.

The group of customers will no longer be part of your loyalty program or receive your marketing.
⚠️ Important: If you are on the Marsello Pro plan, this will also remove them from your Marsello Subscription and will not be added back into your Marsello database the next time they shop.

📝 Note: Your customers' individual Export Ids are located in the CSV file that automatically downloads when you click the Export icon.

1. In your Marsello admin, go to Customers > All Customers

2. From the Update Customer List drop-down menu select bulk remove customers by ExportId 

3. In the pop-up enter the customers' Export Ids that you would like to remove from your Marsello database

📝 Note: You need to enter one Export Id per line without any spaces.
4. Please double-check the export ID's that you've entered and then click Remove customers

5. Click Yes, remove customers to confirm that you want to remove the group of customers.

The group of customers will no longer be part of your loyalty program or receive your marketing.
⚠️ Important: If you are on the Marsello Pro plan, this will also remove them from your Marsello Subscription and will not be added back into your Marsello database the next time they shop.