Customizing your customer loyalty emails with Marsello is easy and hassle-free. With the drag-and-drop editor, you can quickly create custom email templates and add content with the text editor. Once ready, you can send test emails to make sure it looks the way you want it to before sending it out to your customers.
How to customize your email templates
Select the automation to customize
1. In your Marsello admin, go to Loyalty > Loyalty Automations.
2. Click on the edit button next to the automation you wish to customize and make any required edits so the automation better suits your brand.
Update your email subject lines
3. This will open the preset automated flow. Click on the pencil icon to edit any of the settings for the preset individual email messages.
4. This will open a form which will allow you to update the email settings (including subject line). Once you have updated this form, select edit email to begin customizing this message.
💡 Pro Tip: 33% of email recipients open emails based on the subject line alone. Use merge tags to make your email subject line relevant and personalized using your member data and loyalty activity.
Customize your email messaging
Edit your email message, adding your store's voice and tone to your loyalty emails.
In your email template editor, you can edit any text, add paragraphs, information, and social media links.
Tools available in the Marsello editor to edit your message
In your email template editor you can:
edit your font settings
highlight linked text
change the color your message's buttons
insert tables and lists
create links for relevant webpages
insert images from the web
Edit your font settings
1.In your loyalty automation, double-click in the text box where you wish to update the font style. This will open a secondary email editor where you can choose from several different fonts.
2. Highlight the text you wish to change the font style of and select a new font from the drop-down menu.
Highlight link text
1.In your loyalty automation, double-click in the text box where you wish to update the font style. This will open a secondary email editor where you can update the link color.
2. Highlight the text you wish to change the font style of and select the new color from the drop-down menu.
Change button color
1.In your loyalty automation, double-click in the text box where you wish to update the font style. This will open a secondary email editor where you can update the button color.
2. Select a new button background color from the menu.
Create links for relevant website pages
1. In your loyalty automation, double-click in the text box or button where you wish to add a link for a relevant website page. This will open a secondary email editor where you add the link.
💡 Pro tip: Select the target "New tab". That way, members can navigate back to your email easily.
Insert images
1. In your loyalty automation, drag and drop an image block into the desired location of your message.
2. Your Image block placeholder will now be displayed in your email template. 6. Click on the Image content block.
3. In the Content column on the right, under Image, drag-and-drop an image from your computer or click Upload Image and select your image.
📝 Note: please ensure your image name does not contain any special characters, for example '@, &, +'
Once the image has been uploaded, you can alter the image size, alignment and also remove it. Learn more about customizing images in automations here.
💡 Pro Tip: The optimal email image width is 680px to make sure that your image is visible and doesn't disrupt your email layout.
How to personalize your email with merge tags
1. Open the automated message you wish to add a merge tag double-click into the text box field which will house the merge tag. This will open a second email editor where you can select the merge tag from a drop-down menu.
2. Click Save Changes in the upper right corner. Your email template will then be updated. To preview your email with your merge tags, using fake data, click Send Test Email
Types of merge tags you can use
Your store details:
##{{shop_name}} = Your store's name
##{{points_given_reason}}= Reason member is receiving points (Customize text here)
Members' details:
##{{member_firstname}} = Member's first name
##{{member_lastname}} = Member's last name
Members' loyalty activity:
##{{points_amount}}= Points amount member just earned
##{{points_label}}= Points label
##{{points_balance}}= Member's current points balance
##{{vip_tier_name}}= Member’s current VIP tier
##{{points_from_next_reward}}= Points needed to reach next reward
##{{next_reward_title}}= The next reachable reward title
##{{loyalty_widget_url}}= URL to open loyalty widget
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