Marsello

Create automated custom email flows in Marsello using triggers like order completed or segment entry to re-engage customers.

How do I create a custom automation flow?

Gain valuable insights into how your automated email flows and specific emails in the flows are performing.

How do I track the performance of my automation?

Build advanced automation flows with personalized messages triggered by customer behavior to drive engagement and sales in Marsello.

How do I add a conditional split to an automation?

We've put together this quick checklist to help make sure your automated emails take off successfully.

Setup checklist for email automations

Say thank you to new customers for placing their first order and encourage them to come back and shop again!

Set up your Thank first-time customers automation

Set up an automation to reward your best customers. This will not only reward their loyalty but also help boost sales - it's a win-win!

Set up your Reward your best customers automation

Setup an email automation to win back those customers who haven't been to your store in a while.

Set up your Win back lapsed customers automation

Boost customers' loyalty by offering them rewards to celebrate their birthday.

Set up your Say happy birthday automation

Bring customers back to your store with an automated email flow when they abandon their shopping cart.

Set up your Abandoned cart recovery automation

FAQs on Automations: Stay connected with customers via email or SMS. Get quick answers to your most common automation questions.

Email Automations common questions

Choose from ready-made SMS automation templates or create and save your own for easy use anytime.

SMS Automation Template Library

FAQs on SMS campaigns and automations—covering setup, sending rules, timing, and best practices to get the most out of SMS.

SMS campaign and automation common questions

If your custom automation isn’t triggering, this guide will help you troubleshoot and get it sending properly.

Troubleshooting common automation trigger issues

Plan, implement and track the performance of your automated marketing emails.

Automations

Create a custom design with text, images, and links

Sign in

App Status

Find answers and get help from Intercom Support and Community Experts

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Link, Press control-option-right-arrow to exit

Empty Help Center

Uh oh. That page doesn’t exist.

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.

No tickets created by you

Try using different keywords or checking for typos.

No tickets found

Title

Track the progress of all tickets related to your company.

Tickets portal.

{assigneeName} needs more information from you

Tickets

No access to tickets portal

English

url(https://downloads.intercomcdn.com/i/o/tx746mgz/603171/28df8b06b14ecd800fbc9634fd12/f6e6fb262a04aba1c9d154ac1ebd91b2.png)