Q. Our store has updated its contact email address. How do we update this on our Marsello account?

A. If your store has an updated email address to receive marketing and billing emails, please reach out to our support team and ask them to update this on your account.

Q. We have changed our store/brand's name. How do we update this on our Marsello account for billing purposes?

A. Once your new branding has gone live on your site and updated within your integration, please contact our support team to inform them of the change and request the update is reflected on your Marsello account as well.

Q. We have a new marketing manager taking over our loyalty program, how can we update our details for this person to be the new main contact for Marsello?

A. Please reach out to our support team to let them know of the change in contact details. From here, our team will be able to update and confirm contact details on your Marsello account going forward.

Q. How to change the time zone in Marsello?

A. Marsello will show on the computer's local time zone.

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