Find answers to the most common questions about Marsello's API in this help center guide.
API & Loyalty Integration
Q. Is there an identifier through the Marsello API (or elsewhere) that captures a customer's VIP status when logged in? I'd like to display how many points a customer earns for each product on the product pages. Note that my VIP customers earn points at different rates, so I need a way to identify VIP customers when they’re logged in to ensure the displayed points reflect their VIP status.
A. Yes, this can be achieved by retrieving customer information via the API: Customers > Get a Customer by ID > Tier Name. The "order" earn activity for the customer also shows the earning rate.
Q. Is it possible to use the API to identify situations where points have been redeemed but not actually applied?
A. Currently, the API cannot identify situations where loyalty points have been redeemed but not applied. The API is primarily designed for creating custom earn and redemption options. It is also used to integrate Marsello's loyalty program with unintegrated sales platforms or to embed it into the sales platform's UI.
Q. Can the Marsello API host a loyalty widget within an app I’ve built for my store?
A. Yes, the Marsello API allows you to integrate Marsello features into your app, including loyalty features. You can create a custom loyalty profile page using the earn and reward options.
Q. Are there any analytic reports available for the API?
A. Currently, there isn't a feature for segmenting reports specifically through the API. However, new customer data, order details, and customer account activity will sync with Marsello and appear in the overall analytics reports.
Available API Integrations
Q. Can I integrate with Clover through the API?
A. Yes, Clover offers read/write API capabilities, allowing for full integration.
Q. Can I use the API to connect a second eCommerce platform for testing while my current one is active?
A. At this time, the API does not support connecting a second eCommerce platform for testing alongside your active store. If this is something you’re interested in, we’d love your feedback—please contact our support team to share your request!
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