Integration
Q: Can I connect multiple Cin7 Omni accounts to one Marsello account?
A: Yes, you can connect multiple Cin7 Omni accounts to one Marsello account.
Q: Does Marsello integrate into the Cin7 Omni's sales orders feature?
Currently, Marsello only integrates with the Omni POS feature. However, if you are interested in having this feature added, please let our team know, and we can consider it as a feature request for future enhancements ✨
Customers
Q: Can customers sign up using only their name and mobile number?
A: While merchant customers can sign up for the loyalty program on Cin7 Omni using their first name and phone number, it is important to note that customers will still need to provide an email address to redeem loyalty rewards. The email address serves as a unique identifier in eCommerce platforms, allowing the customer to be matched across both in-store and online activities.
Q: Which fields from the Cin7 Omni customer profile will synchronize with Marsello?
A: The fields that will sync from the Cin7 Omni customer profile to Marsello include the customer's first name, last name, email and mobile.
Q: Can I utilize these fields to segment my customers?
A: Absolutely! You can utilize all these fields to segment your customers in Marsello. Keep in mind that only customers who have given their consent to receive marketing communications will be included in the segmentation. This ensures compliance with privacy regulations and provides a targeted approach to your marketing efforts.
Q: How long does it typically take for data, such as an order, to sync from Cin7 Omni to Marsello?
A: The data sync from Cin7 Omni to Marsello is designed to be as close to real-time as possible, with a maximum delay of approximately 15 minutes. This ensures that the information, including orders, is promptly available in your Marsello account for effective management and analysis.
Q: If a customer is deleted in the Cin7 Omni admin, will they also be deleted from Marsello?
A: Yes, if a customer is deleted in the Cin7 Omni admin, they will be automatically removed from your Marsello account as well.
Q: Do Cin7 Omni customer tags sync into Marsello?
A: While Cin7 Omni customer tags do sync through for blacklisting from Loyalty via Settings, it is important to note that they do not currently sync through for segmentation in Marsello. However, if you are interested in having this feature added, please let our team know, and we can consider it as a feature request for future enhancements ✨
Q: What is the best way to update the customer's email address?
A: Please update the customer's email address in Cin7, this will automatically sync to Marsello and update the customer's Marsello profile.
Loyalty
Q: What reward types are available for Cin7?
A: For Cin7, you have access to a variety of loyalty rewards and email discount types. These include:
✅ $ off storewide
✅ % off storewide
✅ VIP assigned rewards and discounts
Q: If a customer returns their order, can marsello automatically deduct the loyalty points awarded for their order?
A: Currently, when an order is returned/refunded in Cin7, Cin7 generates a credit note which is separate from the original order. This means Marsello is unable to match the original order to the credit note, to be able to automatically remove the points awarded. If there are any updates to this process from Cin7, or a way to match the credit note to the original process, we'll keep you updated.
In the meantime, you can do this by manually adjusting the customer's points balance in your Marsello admin.
Q: Can you exclude specific products from the loyalty program automatically with Cin7?
A: No you can't blacklist individual products from your loyalty program with Cin7. However, you can exclude product categories. Learn more on Product category blacklisting here.