Reward customers when they sign up and shop online. This guide contains answers to frequently asked questions around eCommerce integrations.

Q. Is it possible to operate one Marsello account with different currencies participating in loyalty?

A. It is recommended to have one Marsello account per eCommerce store country/currency. Marsello insights and revenue numbers are based in a single local currency.

Q. Is it possible to create a direct link for my customers to sign up?

A. Yes, it is possible for Shopify and BigCommerce merchants to create a tabless program for loyalty customers to sign up.

Q. Can white-listed (free product) rewards have a minimum spend rule?

A. No, white-listed rewards cannot have a minimum spend rule.

Q. Does Marsello integrate with Maropost Commerce Cloud?

A. Currently, Marsello is not integrated with Maropost Commerce Cloud. If this is an integration you'd like to see released, please contact our support team and ask them to submit an integration request.

Q. Can you connect Shopify eCommerce and Heartland POS to Marsello?

A. Yes, Marsello integrates with both Shopify eCommerce and Heartland POS. Both integrations maybe connected to the same Marsello account.

Q. Is Marsello integrated with Zapier?

A. Currently Marsello is not integrated with Zapier. If this is an integration you would be interested in, please reach out to our support team and let them know.

Q. Is it possible for customers to purchase a single gift card that can be used both instore and online if I am using different integrations for POS and eCommerce (for example, Lightspeed Retail (X-Series) and Shopify eCommerce)? Currently, my customers purchase a digital gift card for online use and a physical gift card for in-store use.

A. Currently, there isn't a feature that will allow customers to purchase a gift card for use both in-store and online when two different integrations are being used. if this is a feature you are interested in, please reach out to our support team and let them know.

Q. Are you integrated with Mobi2Go?

A. Currently Marsello is not integrated with Mobi2Go. If this is an integration you would be interested in, please reach out to our support team and let them know.
However, if you are using Lightspeed Restaurant (O-Series) POS, customers could earn points for purchasing via Mobi2Go as their orders are created in the integration. Please note customers can’t redeem rewards from Mobi2Go.

Q. Can I use a third party to sync my eCommerce integration's orders to my POS integration?

A. If your business uses a third party to sync your eCommerce integration's orders to your POS integration, Marsello will not be held liable for duplicate orders as we have no control over the sync. Please ensure you thoroughly test the sync between integrations if using a third party.

Q. Does Marsello integrate with TapCart?

A. Currently, Marsello is not integrated with TapCart. If this is an integration you would be interested in, please reach out to our support team and let them know.

Q. Is Marsello integrated with the Stars app?

A. Currently, Marsello is not integrated with Stars. If this is an integration you would be interested in, please reach out to our support team and let them know.

Q. Does Marsello integrate with the Order Printer app?

A. Currently, Marsello is not integrated with the Order Printer app. If this is an integration you would be interested in, please reach out to our support team and let them know.

Q. Does Marsello offer an integration to create an eCommerce app for my online store?

A. Currently, Marsello does not offer an integration to create an eCommerce app for your online store. However, you can sync your Marsello loyalty information across to your app via our API.

Q. Are you integrated with Manychat?

A. Currently, Marsello is not integrated with Manychat. If this is an integration you would be interested in, please reach out to our support team and let them know.

Q. Are you integrated with Magento?

A. Currently, Marsello is not integrated with Magneto. If this is an integration you would be interested in, please reach out to our support team and let them know.

Q. Are you integrated with Wrapped Gift Cards?

A. An integration with Wrapped Gift Cards is coming later in 2024! If this is an integration you are interested in, please let our support team know of your interest so that we may keep you updated on the integration's progress.

Q. Are you integrated with Xero?

A. Currently, Marsello is not integrated with Zero. If this is an integration you would be interested in, please reach out to our support team and let us know.

Q. I am trying to connect my eCommerce to Marsello and am receiving an error message.

A. If you are seeing an error message when trying to connect your eCommerce store please confirm the eCommerce store hasn't already connected to your Marsello dashboard. Each Marsello account can only support one eCommerce site. If your eCommerce site is not connected and you still receive the error message, please reach out to our support team and let them know.

Q. Does Marsello integrate with the Recharge app?

A. Currently, Marsello is not integrated with Recharge. If this is an integration you would like to see, please let our support team know.

Q. Is Marsello integrated with Casa?

A. Currently, Marsello is not integrated with Casa. If this is an integration you would like to see, please let our support team know.

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