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eCommerce integrations common questions
eCommerce integrations common questions

Frequently asked questions about loyalty and eCommerce integrations.

Updated yesterday

Reward customers when they sign up and shop online. This guide contains answers to frequently asked questions around eCommerce integrations.


eCommerce Store Settings

Q. Is is possible to operate one Marsello account with different currencies participating in loyalty?

A. It is recommended to have one Marsello account per eCommerce store country/currency. Marsello insights and revenue numbers are based in a single local currency.


Loyalty rewards

Q. Can white-listed (free product) rewards have a minimum spend rule?

A. No, white-listed rewards cannot have a minimum spend rule.


Connecting Marsello with eCommerce integrations

Q. Does Marsello integrate with Maropost Commerce Cloud?

A. Currently, Marsello is not integrated with Maropost Commerce Cloud. If this is an integration you'd like to see released, please contact our support team and ask them to submit an integration request.


Q. Can you connect Shopify eCommerce and Heartland POS to Marsello?

A. Yes, Marsello integrates with both Shopify eCommerce and Heartland POS. Both integrations maybe connected to the same Marsello account.


Q. Is Marsello integrated with Zapier?

A. Currently Marsello is not integrated with Zapier. If this is an integration you would be interested in, please reach out to our support team and let them know.


Q. Is it possible for customers to purchase a single gift card that can be used both instore and online if I am using different integrations for POS and eCommerce (for example, Lightspeed Retail (X-Series) and Shopify eCommerce)? Currently, my customers purchase a digital gift card for online use and a physical gift card for in-store use.

A. Currently, there isn't a feature that will allow customers to purchase a gift card for use both in-store and online when two different integrations are being used. if this is a feature you are interested in, please reach out to our support team and let them know.


Q. Are you integrated with Mobi2Go?

A. Currently Marsello is not integrated with Mobi2Go. If this is an integration you would be interested in, please reach out to our support team and let them know.
However, if you are using Lightspeed Restaurant (O-Series) POS, customers could earn points for purchasing via Mobi2Go as their orders are created in the integration. Please note customers can’t redeem rewards from Mobi2Go.


Q. Q. Can I use a third party to sync my eCommerce integration's orders to my POS integration?

A. If your business uses a third party to sync your eCommerce integration's orders to your POS integration, Marsello will not be held liable for duplicate orders as we have no control over the sync. Please ensure you thoroughly test the sync between integrations if using a third party.

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