Reward customers when they sign up and shop online. This guide contains answers to frequently asked questions around eCommerce integrations.

Q. Is it possible to operate one Marsello account with different currencies participating in loyalty?

A. It is recommended to have one Marsello account per eCommerce store country/currency. Marsello insights and revenue numbers are based in a single local currency.

Q. Is it possible to create a direct link for my customers to sign up?

A. Yes, it is possible for Shopify and BigCommerce merchants to create a tabless program for loyalty customers to sign up.

Q. Does Marsello offer a live chat feature that allows me to communicate directly with my customers online?

A. Marsello does not currently provide a built-in live chat feature for direct communication between merchants and their customers. If this is something you'd like to see added, feel free to vote for this feature. Your feedback goes directly to our product team and helps us prioritize what’s most important to you!

Q. Can white-listed (free product) rewards have a minimum spend rule?

A. No, white-listed rewards cannot have a minimum spend rule.

Q. Is there a way to automatically award customers bonus loyalty points for claiming/redeeming a specific reward?

A. Currently, there isn't a feature that will automatically reward customers bonus points for claiming/redeeming a specific reward. If this is a feature you are interested in please let our support team know.

Q. Does Marsello integrate with Maropost Commerce Cloud?

A. Currently, Marsello is not integrated with Maropost Commerce Cloud. If this is an integration you'd like to see released, please contact our support team and ask them to submit an integration request.

Q. Can you connect Shopify eCommerce and Heartland POS to Marsello?

A. Yes, Marsello integrates with both Shopify eCommerce and Heartland POS. Both integrations maybe connected to the same Marsello account.

Q. Is Marsello integrated with Zapier?

A. Currently Marsello is not integrated with Zapier. If this is an integration you would be interested in, please reach out to our support team and let them know.

Q. Is it possible for customers to purchase a single gift card that can be used both instore and online if I am using different integrations for POS and eCommerce (for example, Lightspeed Retail (X-Series) and Shopify eCommerce)? Currently, my customers purchase a digital gift card for online use and a physical gift card for in-store use.

A. Currently, there isn't a feature that will allow customers to purchase a gift card for use both in-store and online when two different integrations are being used. if this is a feature you are interested in, please reach out to our support team and let them know.

Q. Are you integrated with Mobi2Go?

A. Currently Marsello is not integrated with Mobi2Go. If this is an integration you would be interested in, please reach out to our support team and let them know.
However, if you are using Lightspeed Restaurant (O-Series) POS, customers could earn points for purchasing via Mobi2Go as their orders are created in the integration. Please note customers can’t redeem rewards from Mobi2Go.

Q. Can I use a third party to sync my eCommerce integration's orders to my POS integration?

A. If your business uses a third party to sync your eCommerce integration's orders to your POS integration, Marsello will not be held liable for duplicate orders as we have no control over the sync. Please ensure you thoroughly test the sync between integrations if using a third party.

Q. Does Marsello integrate with TapCart?

A. Currently, Marsello is not integrated with TapCart. If this is an integration you would be interested in, please reach out to our support team and let them know.

Q. Is Marsello integrated with the Stars app?

A. Currently, Marsello is not integrated with Stars. If this is an integration you would be interested in, please reach out to our support team and let them know.

Q. Does Marsello integrate with the Order Printer app?

A. Currently, Marsello is not integrated with the Order Printer app. If this is an integration you would be interested in, please reach out to our support team and let them know.

Q. Does Marsello offer an integration to create an eCommerce app for my online store?

A. Currently, Marsello does not offer an integration to create an eCommerce app for your online store. However, you can sync your Marsello loyalty information across to your app via our API.

Q. Are you integrated with Manychat?

A. Currently, Marsello is not integrated with Manychat. If this is an integration you would be interested in, please reach out to our support team and let them know.

Q. Are you integrated with Magento?

A. Currently, Marsello is not integrated with Magneto. If this is an integration you would be interested in, please reach out to our support team and let them know.

Q. Are you integrated with Wrapped Gift Cards?

A. An integration with Wrapped Gift Cards is coming later in 2024! If this is an integration you are interested in, please let our support team know of your interest so that we may keep you updated on the integration's progress.

Q. Are you integrated with Xero?

A. Currently, Marsello is not integrated with Zero. If this is an integration you would be interested in, please reach out to our support team and let us know.

Q. I am trying to connect my eCommerce to Marsello and am receiving an error message.

A. If you are seeing an error message when trying to connect your eCommerce store please confirm the eCommerce store hasn't already connected to your Marsello dashboard. Each Marsello account can only support one eCommerce site. If your eCommerce site is not connected and you still receive the error message, please reach out to our support team and let them know.

Q. Does Marsello integrate with the Recharge app?

A. Currently, Marsello is not integrated with Recharge. If this is an integration you would like to see, please let our support team know.

Q. Is Marsello integrated with Casa?

A. Currently, Marsello is not integrated with Casa. If this is an integration you would like to see, please let our support team know.

Q. Is Marsello integrated with Vagaro?

A. Currently, Marsello is not integrated with Vagaro. If this is an integration you would like to see, please let our support team know.

Q. Is Marsello integrated with any accounting software such as Xero or Quickbooks?

A. Currently, Marsello is not integrated wtih any accounting software. If you are interested in an integration with an accounting software, please let our support team know of your interest.

Q. Is Marsello integrated with Readymag?

A. Currently, Marsello is not integrated with Readymag. If this is an integration you are interested in, please let our support team know.

Q. Is Marsello integrated with Payroc?

A. Currently, Marsello is not integrated with Payroc. If this is an integration you are interested in, please let our support team know.

Q. Is Marsello integrated with Twilio?

A. Currently, Marsello is not integrated with Twilio. If this is an integration you are interested in, please let our support team know.

Q. Is Marsello integrated with Smartwaiver?

A. Currently, Marsello is not integrated with Smartwaiver. If this is an integration you are interested in, please let our support team know.

Q. Is Marsello integrated with GetRest API?

A. Currently, Marsello is not integrated with GetRest API. If this is an integration you are interested in, please let our support team know.

Q. Is Marsello integrated with Apptile?

A. Currently, Marsello is not integrated with Apptile. If this is an integration you are interested in, please let our support team know.

Q. Is Marsello integrated with Langify?

A. Currently, Marsello is not integrated with Langify. If this is an integration you are interested in, please let our support team know.

Q. Is Marsello integrated with Appify?

A. Currently, Marsello is not integrated with Appify. If orders sync to Shopify they should sync across to Marsello, however, this is not guaranteed. If this is an integration you are interested in, please let our support team know.

Q. When I connect my sales platform to Marsello, will there be a shutdown or delay during the integration?

A. No, there will be no shutdown or delay when you connect your sales platform to Marsello. The integration happens in the background without interrupting your system’s operations.

Q. Is Marsello integrated with the Justuno app?

A. Currently, Marsello is not integrated with Justuno. If this is an integration you are interested in, please let our support team know.

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