Campaign approval process
Once you have crafted your first email campaign or automation with Marsello and scheduled it to send, the campaign or automation will be placed on hold for the Customer Success team to review. After the team has reviewed your campaign or automation, you will receive a notification of approval or a request for more information.
📝 NOTE: The approval process may take up to 48 hours.
⚠️ Important: Email providers are now stricter than ever. It is highly recommended to send by a personalized email domain. This will help ensure your emails are delivered to your customers and not being marked as SPAM.
Steps after approval for Campaigns
When your Campaign has been approved, it will automatically be saved as a draft in your app admin. To officially send your first campaign, please follow these steps:
Log into your Marsello app admin
Navigate to Marketing > Campaigns > Email, you'll see your draft here
Click through the steps to the Review & Confirm page, then ensure it's scheduled for the right time
After it's scheduled and ready to go, click Schedule Campaign and it will go out on your time!
Marsello will only need to approve your first campaign, so any campaigns or automation crafted and scheduled from approval onwards will be sent as expected.
Steps after approval for Automations
No further action is required for Automations upon approval. Once your Automation has been approved, it will automatically be enabled in-app and will begin sending its set audience.
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