Customers opting-out of Marsello emails

Customers can update their email preferences and unsubscribe from any email sent from Marsello.

Updated over a week ago

If your customer decides that they no longer want to receive your loyalty program notifications and/or marketing emails, they can click unsubscribe on any email sent via Marsello and update their email preferences.


How customers unsubscribe from your emails

All emails sent by Marsello include an unsubscribe link within the email. This is represented by the ##{{unsubscribe}} merge tag on the email template.
When the customer clicks unsubscribe on a Marsello email, they can update their email preferences to unsubscribe from loyalty program emails and/or email marketing emails.

  • If the customer unsubscribes from loyalty program emails:

    • In Marsello, the customer will be unsubscribed from loyalty program emails and will no longer receive these emails.

  • If the customer unsubscribes from email marketing:

    • In Marsello, the customer's accepts marketing status is updated to No, and they will no longer receive any email marketing sent via Marsello.

    • Marsello does not update the unsubscribe or accepts marketing status of the customer in your POS or eCommerce.

    • Except for Shopify, Marsello will update the customer's profile to does not accept marketing. This is a required by Shopify.


How this works – your customers' experience

If the customer receives an email sent via Marsello, they will be able to see the unsubscribe link at the bottom of the email.


If they click the unsubscribe, this will open the Email Preference settings page. Here the customer can choose to unsubscribe from your loyalty program and/or marketing emails. Then, click Save Preferences to save their updated unsubscribe settings.


Marsello will no longer send loyalty program emails and/or marketing emails to this customer.

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