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Troubleshooting for Campaigns: Why are my emails not sending when using dynamic content blocks?
Troubleshooting for Campaigns: Why are my emails not sending when using dynamic content blocks?

Follow this troubleshooting guide to ensure your emails are sent successfully when using dynamic content blocks.

Updated over a week ago

Marsello requires a sales channel connection to access and retrieve the necessary information and data required to generate discount codes, generate product blocks, and recommendations.


Check your sales channel is connected to Marsello

To confirm your sales channel is connected, please head to Integrations > Sales platform. If your sales channel is not connected click Connect sales platform.

πŸ“ Note: Please check the integrations section of our help center for more detailed help with individual integrations.


Why Marsello needs a connected sales channel?

Discount codes

Marsello needs to connect with the sales channel to retrieve the relevant information about products to create discounts. By establishing this connection, Marsello can generate unique discount codes that can be used by customers during the checkout process. This connection allows Marsello to access real-time data about available discounts, apply them to specific products or VIP customer segments, and provide personalized discount codes to enhance the shopping experience.

Product Images

To provide visually appealing and informative product recommendations, Marsello relies on accessing product images. By connecting with the sales channel, Marsello can retrieve high-quality product images associated with each item. These images are essential for creating visually engaging product recommendations that help customers make informed purchasing decisions.

Product Recommendations

Marsello uses data from the sales channel to analyze customer behavior, purchase history, and preferences. By connecting with the sales channel, Marsello can access customer data, such as past purchases, which is crucial for generating personalized product recommendations. These recommendations are tailored to each customer, increasing the chances of them finding relevant and desirable products.

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