For Lightspeed Retail (X-Series) POS merchants
Formerly known as Vend POS
🏷️ Excluding specific product-categories from rewards is
unlocked on the Loyalty Accelerate plan.
All product categories are included in your loyalty program by default. However, you can choose to exclude (blacklist) specific product categories. This ensures these products won’t earn points, and excluded products won’t contribute to loyalty rewards.
How do I exclude product categories from loyalty in Lightspeed Retail (X-Series) POS?
Before you get started with blacklisting product categories from loyalty
Here are some key details to note before getting started with blacklisting product categories in Lightspeed Retail (X-Series) POS:
By default, customers earn loyalty points for purchases across all product categories.
Marsello uses product tags in Lightspeed Retail (X-Series) POS to manage product blacklisting.
How do I block product categories from my loyalty program?
1. In your Marsello admin, go to your Loyalty tab and select Settings
2. On this page, scroll down to your store's Lightspeed Retail (X-Series) Order Rewarding, and go to Do not reward points on products that belong to one of these categories
3. Click to open the drop-down, then click the Product Tag that you would like to exclude from your loyalty program
📝 Note: If you have just added the product to the product category, it can take 15 minutes to sync into Marsello settings. You can also exclude as many Lightspeed Product Tags from your loyalty program as needed.
4. Click Save.
What happens when customers buy blacklisted products?
If the customer's purchase includes a product that is in the blacklisted category, the customer will not earn points for that particular product.
In your Marsello admin, under the customer's profile, this will show as a line item in the points calculation.
📝 Note: If the customer has other products that are not a part of the blacklisted category, the customer can still earn points for those products.
How do I exclude gift card purchases from loyalty in Lightspeed Retail (X-Series) POS?
⚠️ Important: By default, customers earn loyalty points when purchasing a Lightspeed Retail (X-Series) gift card, based on the amount spent. However, since revenue from gift cards is only recognized when redeemed, we recommend blacklisting gift card purchases to prevent customers from gaining points unfairly.
Add a tag to the Lightspeed Retaile (X-Series) POS gift card product so you can blacklist gift cards from earning points twice
1. In Lightspeed Retailer (X-Series), navigate to Catalog
2. Use the search bar or scroll to locate your Gift Card product
3. Click on the product's name: Gift Card
4. At the end of the URL, type: /update
5. Scroll down to the Tags section
6. Add a new tag, for example: gift card
⚠️ Important: Avoid making any other changes to this product, as it may cause irreversible issues with your Lightspeed Retail (X-Series) account.
7. Click Save
Update your Marsello settings to prevent customers from earning points on gift card purchases
1. In Marsello, navigate to Settings > Loyalty > Points program
2. Scroll down to Lightspeed Retail (X-Series) POS (Vend) Order Rewarding
3. Add your new tag to the "Do not reward points on products that belong to one of these categories"
4. Click Save
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