For Lightspeed Retail (R-Series) Merchants
Formerly known as Lightspeed Retail
👾 Customer blacklisting (integration-tagged) now in Closed Beta 👾
If you are interested in using this feature, please contact our support team.
🏷️ Customer blacklisting is available on all Marsello pricing plans.
By default, all customers are included in your loyalty program. You can exclude
(blacklist) specific customers—such as employees or suppliers—so they won’t earn loyalty points.
How do I exclude customers from loyalty in Lightspeed Retail (R-Series) POS?
Before you get started with blacklisting customers from loyalty
Here are some key details to note before getting started with blacklisting product customers in Lightspeed Retail (R-Series) POS:
All customers earn points by default
Customer exclusion is managed using Lightspeed Customer Types
Excluded customers:
❌ Do not earn loyalty points
✅ Can still receive email and SMS marketing
If you already have a customer type set up, you can skip to the next section.
How do I create a customer group to exclude from loyalty in Lightspeed Retail (R-Series) POS?
1. In your Lightspeed Retail (R-Series) admin, go to Customers, and click Customer Types
2. On the Customer Types page, select +New Customer Type
3. Name your group, then click Save Changes. Your customer type will now be created in your Lightspeed account.
4. In the Customers navigation, Click Customers to return to your customer list.
5. Search for the customer you wish to edit by name or email and click on the customer you wish to edit.
6. From the type drop-down menu, select your new customer type.
7. Click Save Changes to assign that customer to the type. Repeat this for all of the customers that you would like to exclude from your loyalty program.
How do I exclude a customer group from loyalty in Lightspeed Retail (R-Series) POS?
1. In your Marsello app admin, go to Settings > Loyalty > Points program
2. Under Order Rewarding, go to Exclude customers that are tagged with one of:
3. Click to open the drop-down, then click customer type which should be excluded.
4. Click Save. Now, customers in this Lightspeed Retail (R-Series) POS customer type will be excluded from your loyalty program. They will not earn points when they make a purchase in-store.
📝Note: If you want to add the customer back into your loyalty program in the future, just remove them from the excluded customer group in Lightspeed Retail (R-Series) POS.
What happens when blacklisted customers shop in-store?
If a blacklisted customer makes a purchase, the customer will not earn points for that order.
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