For Lightspeed Retail (X-Series) POS merchants
Formerly known as Vend POS
🏷️Customer blacklisting is available on all Marsello pricing plans.
👾 Customer blacklisting (integration-tagged) is in Closed Beta 👾
If you are interested in using this feature,
please contact our support team.
All customers are included in your loyalty program by default. However, you can choose to exclude (blacklist) specific customers—such as employees or suppliers. This ensures these customers won’t earn points, and excluded products won’t contribute to loyalty rewards.
How do I exclude customers from loyalty in Lightspeed Retail (X-Series) POS?
Before you get started with blacklisting customers from loyalty
Here are some key details to note before getting started with blacklisting product customers in Lightspeed Retail (X-Series) POS
By default, all customers earn points for purchases across all product categories.
Marsello uses Lightspeed Retail (X-Series) Customer Groups to manage customer blacklisting.
Blacklisted customers are excluded from the loyalty program only—they can still receive email marketing.
How do I create a customer group to exclude from loyalty in Lightspeed Retail (X-Series) POS?
1. In your Lightspeed Retail (X-Series) POS admin, go to the Customers, and click Groups
2. On the Customer Groups page, click Add Group
3. Name your group, then click Add Group. Your customer group will now be created in your Lightspeed account.
4. In the Customers nav, Click Customers to return to your customer list
5. Search for the customer by name, customer code, or contact details
6. Click on the Pencil Icon to edit the customer's details
7. Click the Customer group drop-down and select your new customer group
8. Click Save Customer to assign that customer to the group
Repeat this for all of the customers that you would like to exclude from your loyalty program.
How do I exclude a customer group from loyalty in Lightspeed Retail (X-Series) POS?
1. In your Marsello app admin, go to Settings > Loyalty > Points program
2. Under Order Rewarding, go to Exclude customers that are tagged with one of:
3. Click to open the drop-down, then click the Lightspeed Retail (X-Series) Customer group tag
4. Click Save.
Now, customers in this Lightspeed Retail (X-Series) customer group will be excluded from your loyalty program. They will not earn points when they make a purchase in-store.
📝 Note: If you want to add the customer back into your loyalty program in the future, simply remove them from the customer group in Lightspeed Retail (X-Series).
What happens when blacklisted customers shop in-store?
If a blacklisted customer makes a purchase, the customer will not earn points for that order.
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