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Can I blacklist customers from loyalty in Lightspeed Retail (X-Series) POS?

Exclude certain customers from your loyalty program so employees, suppliers don’t earn points.

Updated this week

For Lightspeed Retail (X-Series) POS merchants
(Formerly known as Vend POS)

🏷️Customer blacklisting is available on all Marsello pricing plans.

👾 Customer blacklisting (integration-tagged) is in Closed Beta 👾
If you are interested in using this feature,

please contact our support team.

All customers are included in your loyalty program by default. However, you can choose to exclude (blacklist) specific customers—such as employees or suppliers. This ensures these customers won’t earn points, and excluded products won’t contribute to loyalty rewards.


How do I exclude customers from loyalty in Lightspeed Retail (X-Series) POS?

Before you get started with blacklisting customers from loyalty

Here are some key details to note before getting started with blacklisting product customers in Lightspeed Retail (X-Series) POS

  • By default, all customers earn points for purchases across all product categories.

  • Marsello uses Lightspeed Retail (X-Series) Customer Groups to manage customer blacklisting.

  • Blacklisted customers are excluded from the loyalty program only—they can still receive email marketing.


How do I create a customer group to exclude from loyalty in Lightspeed Retail (X-Series) POS?

1. In your Lightspeed Retail (X-Series) POS admin, go to the Customers, and click Groups


2. On the Customer Groups page, click Add Group


3. Name your group, then click Add Group. Your customer group will now be created in your Lightspeed account.

Lightspeed Retail (X-Series) POS admin interface showing the 'Customers' section, with the 'Groups' tab selected. The 'Customer Groups' page is open, where the 'Add Group' button is clicked to create a new customer group, and the group name field is visible.


4. In the Customers nav, Click Customers to return to your customer list


5. Search for the customer by name, customer code, or contact details


6. Click on the Pencil Icon to edit the customer's details


7. Click the Customer group drop-down and select your new customer group

Lightspeed Retail (X-Series) POS admin interface showing the 'Customers' navigation menu. The 'Customers' tab is selected, and the customer list is visible. A search bar is shown for finding customers by name, customer code, or contact details. The pencil icon is clicked to edit customer details, and the 'Customer group' drop-down menu is displayed, allowing the selection of the newly created customer group.

8. Click Save Customer to assign that customer to the group


Repeat this for all of the customers that you would like to exclude from your loyalty program.


How do I exclude a customer group from loyalty in Lightspeed Retail (X-Series) POS?

1. In your Marsello app admin, go to Settings > Loyalty > Points program


2. Under Order Rewarding, go to Exclude customers that are tagged with one of:


3. Click to open the drop-down, then click the Lightspeed Retail (X-Series) Customer group tag

Marsello app admin interface showing the path Settings > Loyalty > Points program. Under Order Rewarding, the 'Exclude customers that are tagged with one of:' section is open, with the drop-down menu showing the option to select the Lightspeed Retail (X-Series) Customer group tag.

4. Click Save.

Now, customers in this Lightspeed Retail (X-Series) customer group will be excluded from your loyalty program. They will not earn points when they make a purchase in-store.

📝 Note: If you want to add the customer back into your loyalty program in the future, simply remove them from the customer group in Lightspeed Retail (X-Series).


What happens when blacklisted customers shop in-store?

If a blacklisted customer makes a purchase, the customer will not earn points for that order.


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