For Lightspeed Retail (R-Series) Merchants
Formerly known as Lightspeed Retail
🏷️ Excluding specific product-collections from rewards is
unlocked on the Loyalty Accelerate plan.
All product collections are included in your loyalty program by default. However, you can choose to exclude (blacklist) specific product collections This ensures these products won’t earn points, and excluded products won’t contribute to loyalty rewards.
Exclude (blacklist) product collections from loyalty in Lightspeed Retail (R-Series)
Before you get started with blacklisting product collections from loyalty
Here are some key details to note before getting started with blacklisting product collections in Lightspeed Retail (R-Series) POS:
By default, your customers can earn points for purchasing any product from any category.
Marsello uses Lightspeed (R-Series)'s, Product Collection Name for Blacklisting.
How do I block product collections from my loyalty program?
1. In your Marsello admin, go to your Loyalty tab and select Settings > Loyalty > Points program
2. On this page, scroll down to your store's Lightspeed Retail (R-Series) POS Order Rewarding setting. Go to Do not reward points on products that belong to one of these categories:
3. Click to open the drop-down and select the Product Collection Name(s) that you would like to exclude from your loyalty program.
📝Note: If you have just added the product to the product collection, it can take 10 minutes to sync into Marsello settings. You can also exclude as many Lightspeed Products from your loyalty program as needed.
4. Click Save
What happens when customers buy blacklisted products?
If the customer's purchase includes a product that is in the blacklisted category, the customer will not earn points for that particular product.
In your Marsello admin, under the customer's profile, this will show as a line item in the points calculation.
📝Note: If the customer has other products that are not a part of the blacklisted collection, the customer can still earn points for those products.
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