For Lightspeed Retail (R-Series) Merchants
Formerly known as Lightspeed Retail
Award loyalty points for in-store purchases
To award loyalty points for in-store purchases, you must attach the customer to the sale in Lightspeed Retail POS (R-Series).
⚠️Important: To ensure Marsello Loyalty works correctly with Lightspeed Retail (R-Series), you need to ensure that Lightspeed Loyalty is disabled.
Once a customer is attached to a sale and the transaction is completed in Lightspeed Retail (R-Series) POS, Marsello will automatically award loyalty points.
Step-by-Step: Add a Customer to a Sale
1. Add the products to the sale in Lightspeed POS.
2. Search for the customer using their name, email, or mobile number
3. Once you have found the customer's account, click + Attach to sale
4. Complete the sale.
The customer will automatically receive their loyalty points after the sale is completed.
💡Tip: If the customer is not in your database, select +Add Customer instead of searching for their account to create their profile before completing the sale.
Your Customers’ Experience
New Customers
When a sale is completed:
The customer is automatically added to your Marsello customer database
They are enrolled in your loyalty program
They instantly earn loyalty points for their purchase
If enabled, the customer will also receive:
A Points Earned email showing:
Points earned
Updated balance
Points needed for the next reward
A Welcome email (if your welcome automation is active), introducing their account and rewards
If the customer opts in to marketing, they will also be eligible to receive future campaigns and automations.
Existing Customers
When a sale is completed:
The customer automatically earns loyalty points
If enabled, they receive a Points Earned email with:
Points earned from the purchase
Updated points balance
Progress toward their next reward
Points earned email example
What's next?
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