Award loyalty points for in-store purchases
For customers to earn loyalty points for their purchase, simply add the customer to the sale in Lightspeed Retail POS (R-Series).
1. Add the customer's products that they want to buy to the sale.
2. Add your customer to the sale by searching for them by name, email address or mobile number
3. Click + Attach to sale
📝 Note: If the customer is not part of your database yet, tap + Add a new customer to create their customer profile. Follow these steps.
4. Complete the sale.
When the sales is complete, the customer will automatically receive their loyalty points.
Your customers' experience
New Customers
When a sale is completed, the customer is automatically added to your loyalty program and Marsello customer database. They instantly earn loyalty points for their purchase. If the "Earned Points" email notification is enabled, the customer will receive an email detailing the points earned, their updated balance, and how many points are needed for their next reward. Additionally, once your welcome automation is activated, Marsello will automatically send a welcome email to new customers, keeping them informed about their account and available rewards.
Plus, if the customer accepts marketing, they become eligible to receive your upcoming marketing campaigns and automation, providing a better engagement experience.
Existing Customers
When you complete the sale, they automatically earn loyalty points, and if you have the "Earned Points" the "Earned Points Email" feature turned on, they will automatically receive an email notifying them of the points they've earned for their recent purchase and the number of points required to reach their next reward.
Encouraging your staff to prompt customers to use their rewards at the point of sale creates a positive and delightful experience for customers, leaving them pleasantly surprised and fostering stronger customer loyalty.
Points earned email example
What's next?
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