For Lightspeed Retail POS X-Series merchants
Formerly known as Vend POS
Before you get started
Here are a few key details to note about awarding loyalty points for orders with Lightspeed Retail (X-Series) POS:
When a customer makes a purchase, the order is automatically synced to your Marsello account.
If you have the "Making a Purchase" option enabled in your points-earning settings, the customer will earn loyalty points for their purchase.
By default, customers earn points if payment status is Closed, LaybyClosed or OnAccountClosed
Under Settings > Loyalty > Points Program, you can configure when points are awarded or removed based on the order’s payment status.
⚠️ Important: These settings apply to Lightspeed Retail X-Series, no matter how you access your register; iOS or desktop experiences.
How do I choose when customers earn points for purchases?
⚠️ Important: By default, earn points if payment status is Closed, LaybyClosed or OnAccountClosed.
1. In your Marsello admin, go to Settings > Loyalty > Points program
2. Under Lightspeed Retail (X-Series) POS > Order Rewarding, click Award points when payment status is one of:
3. From the drop-down, click to add or remove your preferred Payment Status options
You can update this to suit your business. Your customers will only be rewarded loyalty points for their purchases once.
4. Click Save
How can I confirm an order’s payment status in Lightspeed Retail (X-Series)?
1. In your Lightspeed Retail (X-Series) admin, go to Sell
2. Click Sales History
3. Search for the order by Customer Name or Receipt Number
4. On the order line item, you can see the order's Payment Status to compare with your Marsello loyalty order rewarding settings for earned or removed points.
What do customers see when earning points?
When the customer makes a purchase, their order details and payment status are automatically synced into your Marsello account.
If the order's payment status matches your Marsello Order Rewarding settings, the customer will automatically earn points for their order.
If you have the Earned Points Email notification turned on, the customer will also receive an email notifying them of how many points they earned for their purchase.
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