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How are loyalty points automatically awarded in Lightspeed Retail (X-Series) POS?

Set when loyalty points are added in Lightspeed Retail (X-Series) based on an order’s payment status.

Updated this week

For Lightspeed Retail POS X-Series merchants
(Formerly known as Vend POS)

Before you get started

Here are a few key details to note about awarding loyalty points for orders with Lightspeed Retail (X-Series) POS:

  • When a customer makes a purchase, the order is automatically synced to your Marsello account.

  • If you have the "Making a Purchase" option enabled in your points-earning settings, the customer will earn loyalty points for their purchase.

    • By default, customers earn points if payment status is Closed, LaybyClosed or OnAccountClosed

  • Under Settings > Loyalty > Points Program, you can configure when points are awarded or removed based on the order’s payment status.

⚠️ Important: These settings apply to Lightspeed Retail X-Series, no matter how you access your register; iOS or desktop experiences.


How do I choose when customers earn points for purchases?

⚠️ Important: By default, earn points if payment status is Closed, LaybyClosed or OnAccountClosed.

1. In your Marsello admin, go to Settings > Loyalty > Points program

2. Under Lightspeed Retail (X-Series) POS > Order Rewarding, click Award points when payment status is one of:

3. From the drop-down, click to add or remove your preferred Payment Status options

  • You can update this to suit your business. Your customers will only be rewarded loyalty points for their purchases once.

Marsello settings page showing the path Settings > Loyalty > Points program, with the 'Award points when payment status is one of:' section under Lightspeed Retail (X-Series) POS > Order Rewarding. A drop-down menu is visible, where users can add or remove preferred payment status options for awarding loyalty points.

4. Click Save


How can I confirm an order’s payment status in Lightspeed Retail (X-Series)?

1. In your Lightspeed Retail (X-Series) admin, go to Sell


2. Click Sales History


3. Search for the order by Customer Name or Receipt Number


4. On the order line item, you can see the order's Payment Status to compare with your Marsello loyalty order rewarding settings for earned or removed points.

Lightspeed Retail (X-Series) admin interface showing the 'Sell' section, with the 'Sales History' page open. A search bar is visible where users can search for orders by Customer Name or Receipt Number. The payment status of the order is highlighted on the order line item to compare with Marsello loyalty order rewarding settings.
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What do customers see when earning points?

When the customer makes a purchase, their order details and payment status are automatically synced into your Marsello account.

If the order's payment status matches your Marsello Order Rewarding settings, the customer will automatically earn points for their order.


If you have the Earned Points Email notification turned on, the customer will also receive an email notifying them of how many points they earned for their purchase.

points-email_1.pngLightspeed Retail (X-Series) admin interface showing the 'Sell' section, with the 'Sales History' page open. A search bar is visible where users can search for orders by Customer Name or Receipt Number. The payment status of the order is highlighted on the order line item to compare with Marsello loyalty order rewarding settings.


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