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Automatically award & remove loyalty points for orders with Lightspeed Restaurant (O-Series) POS
Automatically award & remove loyalty points for orders with Lightspeed Restaurant (O-Series) POS

Choose when loyalty points are earned or removed based on order's payment status with Lightspeed Restaurant (O-Series) POS.

Updated over a week ago

For Lightspeed Restaurant (O-Series) POS users

Before you get started

Here are some key details to note about awarding and removing loyalty points for orders with Lightspeed Restaurant (O-Series) POS:

⚠️ Important: These settings apply to Lightspeed Restaurant (O-Series) POS, no matter how you access your register; iOS or desktop experiences.

  • Every time a customer makes an order, their order is automatically synced into your Marsello account.

  • If you have the Making a Purchase earn points option enabled, customers will also earn points for their purchases.

  • If the customer wants to cancel or return their order, Marsello can automatically remove the points they earned for their purchase.

  • In your Marsello loyalty settings, you can choose when loyalty points are earned or removed based on the order's payment status.

πŸ€– By default, customers will:

  • Earn loyalty points if their order's payment status is: Completed

  • Remove their loyalty points if their order's payment status is: Rejected.


Choose when customers earn points for making a purchase

1. In your Marsello admin, go to Loyalty > Settings

2. Under Lightspeed Restaurant (O-Series) POS > Order Rewarding, click Reward Points when Payment Status is one of:


3. From the drop-down, click to add or remove your preferred Payment Status options

πŸ“ Note: You can choose to add more than one payment status. Your customers will only be rewarded loyalty points for their purchases once.

4. Click Save


Choose when customers' loyalty points are removed

1. In your Marsello admin, go to Loyalty > Settings

2. Under Lightspeed Restaurant (O-Series) POS > Order Rewarding, click Cancel Points when Payment Status is one of:

3. [Optional:] You can update your setting:

  • You can remove Rejected, and this will mean all points earned for the order will remain on the customer's account

OR

  • You can leave the settings as is, and the customer's points will be removed if their order's payment status is updated to Rejected.

4. Click Save


How to check the order's payment status in Lightspeed Restaurant (O-Series) POS

1. In your Lightspeed Restaurant (O-Series) POS admin, go to Sales

2. Under Report Activity, click Sales History

3. Search for the order by customer name, order number, or status

4. On the order line item, find the payment status to compare with your Marsello loyalty order rewarding settings for earned or removed points

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How it works - Your customers' experience

When the customer makes a purchase, their order details and payment status are automatically synced into your Marsello account.

Earn Points

If the order's payment status matches your Marsello Order Rewarding settings, the customer will automatically earn points for their order.


If you have the Earned Points Email notification turned on, the customer will also receive an email notifying them of how many points they earned for their purchase.

Removed points

When the customer returns their order or the sale is canceled, their order and the order's updated payment status are automatically synced to your Marsello account.


If the order's new payment status matches your Marsello Order Rewarding settings, the customer's loyalty points will automatically be removed from their loyalty profile.
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