For Lightspeed eCom C-Series merchants
(Formerly known as Lightspeed eCom)
This integration is currently in Open Beta 👾
If you have any feedback on this integration, please let our support team know.
Each time a customer makes a purchase, their order syncs automatically with your Marsello account. With "Making a Purchase" enabled, customers earn points. If the order is canceled or returned, Marsello can automatically remove the earned points.
In your Loyalty > Settings, you can choose when loyalty points are removed based on order's payment status.
🤖 By default, customers will:
Earn loyalty points if their order's payment status is: Paid
Remove their loyalty points if their order's payment status is: Cancelled
Choose when customers earn points for making a purchase
1. In your Marsello admin, go to Settings > Loyalty > Points program
🤖 By default: Customers' loyalty points are earned, when their order's payment status is updated to: Paid
2. Under Lightspeed eCom C-Series > Order Rewarding, click Reward Points when Payment Status is one of:
3. From the drop-down, click to add or remove your preferred Payment Status option(s)
> You can update this to suit your business. Your customers will only be rewarded loyalty points for their purchase once.
4. Click Save
Choose when customers' loyalty points are removed
1. In your Marsello admin, go to Settings > Loyalty > Points program
🤖 By default: Customers' loyalty points are removed, when their order's payment status is updated to: Cancelled
2. Under Lightspeed eCom C-Series > Order Rewarding, click Cancel Points when Payment Status is one of:
3. Optional: You can update your setting:
You can remove Cancelled, and this will mean all points earned for the order will remain on the customer's account
ORYou can leave the settings as is, and customers' points will be removed if their order's payment status is updated to Cancelled
4. Click Save
How to check the order's payment status in Lightspeed eCom C-Series
1. In your Lightspeed eCom C-Series admin, go to Orders
2. Under Orders, search for the order by Customer Name, Order number or Status
3. On the order line item, click the order ID
4. Under the order's payment section, look for the coloured dot to indicate payment status. Compare this payment status with your Marsello loyalty order rewarding settings for earned or removed points.
Your customers' experience
When a customer makes a purchase, their order details and payment status sync automatically with your Marsello account.
Earned Points
If the payment status aligns with your Marsello Order Rewarding settings, points are automatically awarded. If the "Earned Points Email" notification is enabled, the customer receives an email detailing their earned points.
Removed points
When a customer returns an order or the sale is canceled, the updated order and payment status sync automatically with your Marsello account. If the new payment status matches your Marsello Order Rewarding settings, loyalty points are automatically removed from the customer's profile.
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