For Lightspeed Retail POS X-Series merchants
Formerly known as Vend POS
Before you get started
Here are a few key details to note about automatically removing loyalty points for orders with Lightspeed Retail (X-Series) POS:
If the order is canceled or returned, points are automatically removed when the payment status is Voided.
You can adjust these rules under Settings > Loyalty > Points Program.
⚠️ Important: These settings apply to Lightspeed Retail X-Series, no matter how you access your register; iOS or desktop experiences.
When are customers’ loyalty points removed?
⚠️ Important: By default, points are removed if the payment status is Voided.
1. In your Marsello admin, go to Settings > Loyalty > Points program
2. Under Lightspeed Retail (X-Series) > Order Rewarding, view Cancel Points when payment status is one of:
💡Optional Step: You can update the cancel points when payment status is one of: setting to better suit your program
Option 1 – Remove the Voided status
→ Customers will keep their points even if the order is voided.
Option 2 – Leave the setting as is
→ Customers’ points will be removed if the order’s payment status is updated to Voided.
3. Click Save.
How can I confirm an order’s payment status in Lightspeed Retail (X-Series)?
1. In your Lightspeed Retail (X-Series) admin, go to Sell
2. Click Sales History
3. Search for the order by Customer Name or Receipt Number
4. On the order line item, you can see the order's Payment Status to compare with your Marsello loyalty order rewarding settings for earned or removed points.
What do customers see in their Marsello account when points are removed?
When the customer makes a return, their order details and payment status are automatically synced into your Marsello account.
Removed points
When the customer returns their order or the sale is canceled, their order and the order's updated payment status are automatically synced to your Marsello account.
If the order's new payment status matches your Marsello Order Rewarding settings, the customer's loyalty points will automatically be removed from their loyalty profile.