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How do I create a % off reward for a specific product?

Create a % off reward for specific products in Marsello and set points, terms, and conditions for customers to redeem.

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✨ Percentage (%) off loyalty reward - A percentage (%) off discount that is a set amount off the customer's entire order.

🏷️ Product-specific % rewards are unlocked

on the Loyalty Accelerate plan.

% off product-specific rewards are available for the following integrations:

💳 POS

🛒 eCommerce

  • Lightspeed Restaurant (O-Series)

  • Lightspeed Retail (X-Series) [POS Prompts and iOS]

  • Shopify POS

  • Lightspeed Retail (C-Series)

  • Shopify eCommerce

  • BigCommerce

  • Lightspeed Retail (E-Series)

  • WooCommerce

  • Bopple

⚠️Important: This reward type is recommended to be online only. If you want to have it available in-store as well, it requires strict staff training to split the sale into two sales if the member is making additional purchases. The reward should only be redeemed on a sale that only contains the relevant products.


How do I create a % off reward for a specific product?

1. In your Marsello admin, go to Loyalty > Points program > Redeeming and click Add Reward

In the Marsello admin panel, navigate to 'Loyalty > Points program > Redeeming' and click 'Add Reward' to create a new reward for your customers.

2. This will open a popup form where you can add the details of your reward. Please complete the following:

  • Select type of reward: Click Percentage in the drop-down menu

  • Reward Title: Give your reward a title that lets your customers know which specific product is discounted

A popup form in the Marsello app to add reward details. In the 'Select type of reward' drop-down menu, click 'Percentage.' For 'Reward Title,' enter a title that clearly indicates the specific product being discounted.
  • Points required to redeem: Set the number of points a customer needs to spend to redeem your reward

Field in the Marsello app labeled 'Points required to redeem' where you set the number of points a customer must spend to redeem the reward.
  • Discount amount: Enter the % discount amount

Field in the Marsello app labeled 'Discount amount' where you enter the percentage discount for the reward

3. Under the Advanced options menu, go to Apply and click the checkbox Apply discount to specific products and/or collections. Select products from the products/collections drop-down menu. Then start typing in the name of the product that the reward refers to in the apply to these products field. The field will provide you with options so you can select the specific product.

In the 'Advanced options' menu, go to 'Apply' and check the box for 'Apply discount to specific products and/or collections.' Select products from the drop-down menu, then type the product name in the 'Apply to these products' field to choose the specific product for the reward.

📝 Note: You can select multiple products for the reward to apply to.

4. Still under the Advanced Options menu, go to Expiry, tiers and terms. Here you can enter the terms that you want your customers to abide by when using this reward. Here are some examples of terms to include with your loyalty rewards

Under the 'Advanced Options' menu, go to 'Expiry, tiers, and terms.' Here, you can enter the terms that customers must follow when using the reward. This section allows you to specify terms for your loyalty rewards.

5. Click Create. Your new reward will now show on the Rewards page of your loyalty widget and is ready for your customers to redeem.

📝 Note: When the stock of this product runs out, you'll need to remember to pause this reward.


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