Why aren't emails with dynamic content blocks sending?

Troubleshoot dynamic content blocks to ensure your emails send successfully and display as expected.

September 22, 2025

If your emails with dynamic content blocks aren't sending or displaying as expected, check your sales platform connection. Marsello requires a sales platform connection to access and retrieve the data it needs to generate discount codes, product blocks and recommendations.

Is your sales platform connected to Marsello?

Marsello requires a sales platform connection to retrieve the data it needs to generate discount codes, product blocks and recommendations in your emails.

How to check

• Go to Settings > Connections > Sales platforms.
• Check whether your sales platform is connected.

How to fix

• If your sales platform is not connected, click Connect sales platform.

📝 Note: Please check the integrations section of our help center for more detailed help with individual integrations.

Why does Marsello need a connected sales platform?

Discount codes

Marsello needs a sales platform connection to retrieve the product information it uses to create discounts. With this connection, Marsello can generate unique discount codes that customers can use at checkout. The sales platform connection also lets Marsello access real-time data about available discounts, apply discounts to specific products or VIP customer segments, and provide personalized discount codes to enhance the shopping experience.

Product Images

Marsello needs product images to provide visually appealing and informative product recommendations. With a sales platform connection, Marsello can retrieve high-quality product images for each item. These product images are essential for creating visually engaging product recommendations that help customers make informed purchasing decisions.

Product Recommendations

Marsello uses data from the sales platform to analyze customer behavior, purchase history and preferences. With a sales platform connection, Marsello can access customer data, such as past purchases, which is crucial for generating personalized product recommendations. These product recommendations are tailored to each customer, so customers are more likely to find relevant and desirable products.

Still not working?

Contact our support team using How to contact Marsello support.