How do I re-add a removed customer in Marsello?

Manually re-add removed customers in Marsello so they can earn loyalty points and receive marketing emails again.

🏷️Available on all Marsello pricing plans.

⚠️ Important: Bulk re-adding customers is not available in-app. If you need to re-add multiple customers at once, contact our Customer Support team for assistance.

How to re-add a removed customer to your Marsello database

1. In your Marsello admin, navigate to Customers > All customers
2. In the customer table, select Including removed
3. Search for the customer by name or email address
4. Select the customer by clicking on their Name (you will know which customers have been removed as their name will appear with (Uncontactable) and will not show the customer's email address.
5. In the customer's profile, on the notification banner, click the Re-add them now link.

Once you click Re-add them now, the following changes take effect immediately:

What happens next?

• The customer is re-added to your Marsello database.

• They can earn loyalty points again.

• If they accept marketing, they can receive marketing emails.

The customer is re-added to your Marsello database.

They can earn loyalty points again.

If they accept marketing, they can receive marketing emails.

⚠️ Important: Re-adding this customer will count towards your total customer quota in your Marsello subscription plan.

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