Members are more likely to open your emails if they know who they are from. Update your sender name and the email address customers reply to
In this article:
- How to update your email sender name
- How to update your 'reply to' email
- How it works - Your customers' experience
How to update your email sender name
1. In your Marsello app admin, go to Settings
2. Under Email Notifications, update your Sender Name
3. Click Save
How to update your 'reply to' email
1. In your Marsello admin, go to Settings
2. Under Email Notifications, Edit Reply to Email
📝 Note: Update this email to an email address that you or your staff check regularly to make sure no emails from your members are missed.
3. Click Save
From now on, if a member replies to one of your loyalty program emails, it will now go to that email address for you to respond.
How it works - Your customers' experience
When a member receives one of your loyalty program emails, in the 'From' field they will now see your updated sender name and 'reply to' email address.
