⚠️ Important: This widget is no longer supported. All Marsello accounts are being migrated to the new Customer Portal. Learn more about the new Customer Portal here.
How to translate your loyalty widget
You can translate the text on all 8 pages of your loyalty widget.
📝 Note: The translation feature does not automatically update to the end customer's language based on their location. The updated text will display as you update in your Marsello dashboard.
1. In your Marsello app admin, go to Display > Customer experience > Online > Online widget
2. Under Widget, click Customize Text/Translation to open the dropdown
3. Click Go to text editor > to open the customization page
4. Next to Customize text for: click Rewards tab to open the drop-down
5. Select the widget page you want to translate
6. Translate the text boxes to your preferred language
7. Click Save and Publish
8. Repeat these steps, selecting each page, to translate the remaining widget pages
💡 Quick Tips:
Include the default merge tags and links to ensure your program works as it should.
Keep your text short and simple to read
Add your brand's personality to the widget pages
Personalize your text to your members by using merge tags
Highlight different parts of your loyalty program using basic HTML formatting
Your loyalty widget will automatically update with your translation changes.
How to translate your loyalty program email templates
1. In your Marsello admin, go to Loyalty > Loyalty Automations.
2. Click on the edit button next to the automation you wish to customize and make any required edits so the automation better suits your brand.
Update your email subject lines
3. This will open the preset automated flow. Click on the pencil icon to edit any of the settings for the preset individual email messages.
4. This will open a form that will allow you to update the email settings (including subject line). Once you have updated this form, select edit email to begin customizing this message.
💡 Quick Tip: 33% of email recipients open emails based on the subject line alone. Use merge tags to make your email subject line relevant and personalized using your member data and loyalty activity.
Customize your email messaging
Edit your email message, adding your store's voice and tone to your loyalty emails.
In your email template editor, you can edit any text, add paragraphs, information, and social media links.
Update your email message text
1. Click on the pencil icon to edit any of the settings for the preset individual email messages.
2. Translate and customize the email text to your preferred text
3. Click Save Changes
4. Repeat these steps to translate the remaining loyalty program email templates
💡Tip: To preview your loyalty program emails, simply click the Send Preview button
📖 Learn more: Customizing your loyalty program automation templates
How to translate your points collected email merge tags
By default, your Earned Points email notification will use the merge tag ##{{points_given_reason}} to automatically fill in what reason a member has earned points for.
1. To translate the following points given reasons, go to Customize "points given" reasons.
Making a purchase
Creating an account
Completing a profile
On a member's birthday
Leaving a product review
Referring a friend
Liking on Facebook
Following on Twitter
Following on Instagram
Sharing on Facebook
Sharing on Twitter
Manually adding points
2. Click Save
The ##{{points_given_reason}} merge tag will then automatically pull your translated reasons into your Points Collected Emails.
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