Loyalty Rewards FAQs
Common questions around setting up loyalty rewards include how members redeem rewards and details about how the reward ladder works.
In this article:
📝Note: All loyalty rewards are to be created through the Marsello Rewards page.
View the different types of loyalty rewards you can create here.
How do members redeem rewards?
- How members redeem rewards online with Shopify eCommerce
- How members redeem rewards online with BigCommerce
- How staff redeem rewards in-store with Shopify POS
How does the reward ladder work?
Your reward ladder entices your customers to join your loyalty program and encourages them to shop and earn points to spend on your rewards. When a customer has earned enough points, they can spend them to redeem a reward or save their points up towards a reward at a higher points cost. You can read more about how the reward ladder works here.
Do I need to create discount codes?
Creating rewards is easy. There's no need to create discount codes – these are automatically generated when a customer spends their points to claim the reward. Discount codes are unique and only work once.
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