Reward customers for online orders with the Bopple integration. This FAQ guide covers everything you need to know.
Integration
Q. Is it possible to connect Bopple to Marsello without a Lightspeed Restaurant (O-Series) integration?
A. No, a Lightspeed Restaurant (O-Series) integration is currently required in order to connect Bopple to Marsello.
Q. Is there a separate Bopple x Lightspeed app available on the Play Store? What happens if Bopple is disconnected from Marsello—will customers see an error when viewing loyalty points?
A. Bopple merchants can offer a white-labeled, downloadable app where customers can order and view loyalty points. However, the loyalty data is powered by Marsello. If the Bopple-Marsello connection is removed, loyalty points will not populate in the app, but customers should not see an error—only a blank or missing points field.
Q. I am integrated with both Lightspeed Restaurant (O-Series) and Bopple. However, I'm no longer wanting to use loyalty in-store. If I disable my O-Series site, will the Bopple/Marsello integration still work?
A. It is recommended to keep both your Lightspeed Restaurant (O-Series) and Bopple sites enabled in Marsello. This is because Bopple relies on the Lightspeed integration to read menus and uses the Lightspeed products. If Lightspeed is disabled, this would impact segmentation.
Q. I use both Lightspeed Restaurant (O-Series) and Bopple, but no longer want to run loyalty in-store. If I disable O-Series, will the Bopple-Marsello integration still work?
A. We recommend keeping both your Lightspeed O-Series and Bopple sites enabled in Marsello. Bopple depends on Lightspeed to sync menus and products, and disabling O-Series could disrupt segmentation and other features in Marsello.
Q. I've moved to a new Bopple site, should I use my old Bopple credentials?
A. Please continue to use your original Bopple credentials.
Q. Can I connect to Marsello using only Bopple?
A. No, you must first connect a Lightspeed Restaurant (O-Series) account. Bopple can then be linked to Marsello through that integration.
Analytics
Q. Is it possible to track clicks from our website through to Bopple? Can we see how many sales were converted from EDMs sent?
A: Yes. Marsello’s email reporting includes:
A list of customers who clicked links in the email
The total number of clicks (e.g., clicks through to your website)
Marsello also tracks how many of those clicks resulted in purchases. By reviewing the customer, order, order total, integration, and site tab details, you can identify which customers received the email, made a purchase, and where the purchase occurred—including Bopple.
Q. Where is the best place to download a rewards or discounts report—Marsello or Lightspeed Restaurant (O-Series)?
A: For Bopple-related rewards and discounts, the best source is Marsello. Marsello tracks reward redemptions and discounts applied across connected channels, including Bopple.
Customers
Q. Does Bopple create a new customer account in Marsello when the customer signs up?
A. Bopple will only create a loyalty account in Marsello if the customer has a verified customer account.
Q. A customer registered for our loyalty program but hasn’t received their verification email. What should we do?
A. Customer accounts are initially created in Bopple and then synced to Marsello. If a customer hasn’t received their verification email after creating an account in Bopple, please contact the Bopple support team for assistance.
Q. If Bopple customers aren't syncing into Marsello after an order is made, is that due to the customer not completing the additional verification step?
A. If Bopple customers aren't syncing across to Marsello, give it a few minutes, If ten minutes have gone by and the customer still hasn't synced through, you will need to check your settings per this guide.
Q. What is the recommended way for end customers to sign up through Bopple?
A:
For Whitelabel Bopple brands (with a dedicated Bopple site), it’s best to use the Bopple login and update the Customer Portal’s Override URL. This consolidated signup method provides a smoother experience for customers.
For Bopple Marketplace brands (within the broader Bopple platform), it’s recommended to use the Marsello Customer Portal for login, as it is not store-specific. This ensures a more relevant and user-friendly experience.
Loyalty Settings
Earning Points
Q. If a customer places a delivery order on Bopple connected with DoorDash, can they still earn points through Marsello?
A. Yes. Customers placing orders through Bopple will earn loyalty points regardless of the delivery service used for order collection or drop-off.
Q. What earn options are available for customers through my Bopple White-label app?
A. Currently, customers can earn points via the create an account, completing their profile and making a purchase earn options on White-label.
Rewards
Q. What type of rewards does Bopple support?
A. Bopple supports all loyalty reward types. It uses the Lightspeed O-Series product ID to enable both product-based and collection-based rewards.
Q. Is a free product reward available in Bopple?
A. Yes, free product rewards are available in Bopple. Please note that free product rewards use the O-Series Product ID.
Q. Is there a way to make a reward only available ‘in store’ and not online, in this case not on Bopple?
A. Currently, there isn't a feature available to make a reward available in-store only. If this is something you'd like to see added, feel free to vote for this feature. Your feedback goes directly to our product team and helps us prioritize what’s most important to you!
Automation
Q. I’ve enabled the Welcome automation in my Marsello dashboard but haven’t created a Marsello sign-up form yet. Will new customers who sign up through my Bopple store still receive the Welcome automation?
A. Yes. The Welcome automation will be sent to all new customers who sign up either via your Bopple store or a Marsello sign-up form. The only exception is if the customer’s email already exists in your database, in which case the Welcome automation will not be triggered.
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