-1.svg){kind=small}
Lightspeed eCom C-Series: Common questions
Find answers to common questions about Lightspeed eCom C-Series, including your online store's loyalty program and data syncing.
Applies to: Lightspeed eCom C-Series
This guide is specific to the Lightspeed eCom C-Series integration.
👾 This feature is in Open Beta 👾
If you have any feedback on the Lightspeed eCom C-Series integration, please let our support team know.
Lightspeed eCom C-Series integration
Q. Can I connect multiple Lightspeed eCom C-Series accounts to one Marsello account?
A. Currently you can connect one Lightspeed eCom C-Series account to one Marsello account.
Q. What customer information does Marsello sync during the initial sync?
A. During the initial sync, Marsello captures essential customer details, including name, email, mobile number, marketing opt-in preference. As well as the basic customer details, Marsello also captures each customers'; total amount spent, their last purchase date, and the overall number of orders. This information contributes to populating your RFM analysis dashboard, providing insights into your customers' relationships with your store.
Q. Can I access historical order information and segmentation data?
A. No. Historical order information, including past product purchases, isn't currently available for segmentation with Lightspeed eCom C-Series. If this is something you'd like to see added, feel free to vote for this feature. Your feedback goes directly to our product team and helps us prioritize what's most important to you!
Q. How long does it typically take for data, such as an order, to sync from Lightspeed eCom C-Series to Marsello?
A. Lightspeed eCom C-Series data, such as an order, takes approximately 15 minutes at most to sync to Marsello. Once connected, the customer and order data sync from Lightspeed eCom C-Series is designed to be as close to real-time as possible. This means customers, orders and products are promptly available in your Marsello account for management and analysis.
Q. If my Lightspeed eCom C-Series orders sync into my POS account, will this award double points for the same order?
A. No, we have implemented checks to prevent double point rewards for the same order. For instance, if an order is made on Lightspeed eCom C-Series, the customer will earn points for their online order. If this Lightspeed eCom C-Series order is synced into your POS account, they will not earn additional points and vice versa. This ensures that customers receive points only once for their order, maintaining fairness in the loyalty program.
Q. Does Marsello sync in real-time?
A. Mostly. Marsello syncs Lightspeed eCom C-Series customer, order and product data using webhooks, so data usually arrives within minutes, and at most about 15 minutes.
Lightspeed eCom C-Series loyalty settings
Q. Can I award customers points for leaving product reviews?
A. No. Marsello can't currently award points automatically for product reviews with the Lightspeed eCom C-Series integration. However, you can manually award points to customers by opening their profile. We are also exploring an integration with Judge.me product reviews. If a Judge.me integration interests you, please let our support team know so we can register your interest and keep you updated on any developments.
Q. What reward types are available for Lightspeed eCom C-Series?
A. For Lightspeed eCom C-Series, you have access to a variety of loyalty rewards and email discount types. These include:
✅ $ off storewide
✅ % off storewide
✅ VIP assigned rewards and discounts - unlocked on the Loyalty Accelerate plan
✅ $ off specific product - unlocked on the Loyalty Accelerate plan
✅ $ off specific product collection - unlocked on the Loyalty Accelerate plan
✅ % off specific product - unlocked on the Loyalty Accelerate plan
✅ % off specific product collection - unlocked on the Loyalty Accelerate plan
✅ Minimum spend rewards - unlocked on the Loyalty Accelerate plan
✅ Free Shipping
Q. Can customers stack discounts on Lightspeed eCom C-Series?
A. No, currently stacking discounts is not supported with Lightspeed eCom C-Series. Only one discount code can be applied per order.
Q. Can I exclude customers from the loyalty program with Lightspeed eCom C-Series?
A. Yes. You can exclude (blacklist) customers from the loyalty program using Lightspeed eCom C-Series customer groups. You need to set up the customer group first. Please note that blacklisting is unlocked on the Loyalty Accelerate plan.
Q. Is there a loyalty program link (URL) that I can share with my customers?
A. Yes, you can easily generate a link to your loyalty program by adding "/?loyal" to the end of your online store URL. This link will automatically open the loyalty widget, allowing customers to access and engage with your loyalty program. You can use this link in various ways such as adding it to navigation menu items, using it in CTAs on your website, including it in emails, or sharing it on social media platforms. By using this link, you can conveniently direct customers to your loyalty program and encourage their participation.
Q. How are points awarded in Lightspeed eCom C-Series?
A. Points are awarded when the payment status of a customer's order is marked as Paid.
Q. Are loyalty points removed from a customer's points balance when the items are returned to the store?
A. Yes. For Lightspeed eCom C-Series orders, points a customer earned on the order are removed automatically when the return syncs to Marsello and the order's payment status matches your point-removal setting. By default, points are removed when the payment status is Cancelled. You can change this in Settings > Loyalty > Points program, under Lightspeed eCom C-Series > Order Rewarding. Points the customer spent on a reward are not returned automatically. You can add those points back manually if you want to.
Q. How does points blacklisting work in Lightspeed eCom C-Series?
A. Lightspeed eCom C-Series can blacklist both individual products and product collections. Please note that blacklisting is unlocked on the Loyalty Accelerate plan.
✅ Product blacklisting uses the Lightspeed eCom C-Series ‘Product Name’
✅ Product collection blacklisting uses the Lightspeed eCom C-Series ‘Category Name’
Lightspeed eCom C-Series customers
Q. Which fields from the Lightspeed eCom C-Series customer profile will sync with Marsello?
A. The fields that will sync from the Lightspeed eCom C-Series customer profile to Marsello include the customer's first name, last name, email, mobile, marketing opt-in preference, birthdate and address (synced from billing address on the order).
Q. What does Marsello use as the unique identifier for the customer?
A. Marsello uses the customer's email address as the unique identifier.
Q. Does Marsello sync marketing opt-in status from Lightspeed eCom C-Series?
A. Yes, Marsello syncs all customers initially with their marketing preference during the historic sync, and going forward when any customer detail updates occur.
Q. If a customer is deleted in the Lightspeed eCom C-Series admin, will they also be deleted from Marsello?
A. Yes, if a customer is deleted in the Lightspeed eCom C-Series admin, they will be automatically removed from your Marsello account as well.
Q. If a reward/email discount is added to a sale and then removed, does the customer still have access to that reward?
A. If a customer removes a reward or email discount from their sale, they will still have access to the discount code for future use. The customer can view their discount code in their loyalty profile.
Please note, removing the discount code will not result in a refund of points.
Q. If a customer is created in Lightspeed eCom C-Series, does Marsello create this customer in the POS?
A. No. When a customer is created in Lightspeed eCom C-Series, Marsello doesn't currently create the same customer in your POS (Point of Sale) system. The customer is still created and stored in Marsello, so you can use them in your loyalty program and marketing. If you'd like Marsello to create Lightspeed eCom C-Series customers in your POS, feel free to vote for this feature. Your feedback goes directly to our product team and helps us prioritize what's most important to you!
Q. Do I need a mobile number to create customers when Lightspeed Loyalty is enabled?
A. Yes. Lightspeed Loyalty requires a mobile number for customer creation via the integration. As a workaround, either make mobile a required field on your forms or disable Lightspeed Loyalty while using Marsello.
Lightspeed eCom C-Series marketing features
Q. Is there an abandoned cart automation feature available with Lightspeed eCom C-Series integration?
A. No. An abandoned cart automation isn't currently available for the Lightspeed eCom C-Series integration. If this is something you'd like to see added, feel free to vote for this feature. Your feedback goes directly to our product team and helps us prioritize what's most important to you!