For Toniq & Windows-based POS merchants
Universal POS Connector
👾 This feature is currently in Beta
If you'd like to join the beta, please contact our support team.
Reward customers for signing up and shopping in-store with this guide, which provides answers to frequently asked questions for Toniq and Windows-based POS merchants.
Customers
Q. Where are customers added - the POS or the UPC?
A. Customers are added via the UPC. The UPC will show the following customer information:
Points
Customer segment
Rewards available
Historic points transactions
Customer search
Customer activity
Loyalty Program
Q. Is it possible to set up a loyalty widget without an eCommerce site?
A. For merchants with the POS-only widget or those without an eCommerce site connected, the loyalty widget will need to be hosted on a separate page hosted by Marsello.
Q. Besides loyalty notifications how can customers get more visibility on their loyalty to earn/rewards?
A. From within your Marsello app admin, go to the loyalty design page and click the button to view the widget in a separate tab. This will provide you with what the customers see in the POS-only widget.
Q. What is the POS text box? Is this the Customer Portal?
A. The POS text box refers to the Customer Portal. During checkout, staff will need to scan the customer's digital membership card (QR code). Ensure that staff focuses on the text box for the UPC scan to be successful and for the customer's account to appear. Reward redemptions will be processed manually once the customer's account is found.
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