For Toniq & Windows-based POS merchants
Universal POS Connector
👾 This feature is currently in Beta
If you'd like to join the beta, please contact our support team.
Reward customers for signing up and shopping in-store with this guide, which answers common questions for Toniq and Windows POS users.
Customers
Q. Where are customers added - the POS or the UPC?
A. Customers are added via the UPC. The UPC displays key customer information, including:
Points balance
Customer segment
Available rewards
Points transaction history
Customer search
Recent activity
Loyalty Program
Q. Can I set up a loyalty widget without an eCommerce site?
A. Yes. If you’re using the POS-only widget or don’t have an eCommerce site connected, the loyalty widget can be hosted on a standalone page provided by Marsello.
Q. Aside from loyalty notifications, how can customers view their loyalty status or available rewards?
A. In your Marsello admin, go to the Loyalty Design page and click View Widget to open the POS-only widget in a new tab. This shows exactly what customers see, including points and rewards.
Q. What is the POS text box? Is this the Customer Portal?
A. Yes, the POS text box is part of the Customer Portal. At checkout, staff should scan the customer’s digital membership card (QR code) into the text box. Ensure that staff focus on the text box for the UPC scan to be successful and for the customer's account to appear. Reward redemptions will be processed manually once the customer's account is found.
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