For Lightspeed Retail R-Series merchants
(Formerly known as Lightspeed Retail)
Before you get started
Here are a few key details to note about awarding loyalty points for orders with Lightspeed Retail (R-Series) POS:
When a customer makes a purchase, the order is automatically synced to your Marsello account.
Customers will earn loyalty points if “Making a Purchase” is enabled in your points settings.
By default, customers earn points if payment status is Completed
You can customise when points are awarded or removed under: Settings > Loyalty > Points Program
⚠️ Important: These settings apply to Lightspeed Retail (R-Series) across both iOS and desktop.
How do I choose when customers earn points for purchases?
1. In your Marsello admin, go to Settings > Loyalty > Points program
2. Under Lightspeed Retail (R-Series) POS > Order Rewarding, click:
“Award points when payment status is one of”
3. From the drop-down, click to add or remove your preferred Payment Status options
You can customise this based on your business needs. Customers will only be rewarded once per order.
4. Click Save
How to check the order's payment status in Lightspeed Retail R-Series
1. In your Lightspeed Retail R-Series admin, go to Sales
2. Under Recent Activity, click Sales History
3. Search for the order using:
Customer name
Order number
Status
4. Open the order and check the Payment Status.
Compare this with your Marsello settings to confirm whether points should be earned or removed.
Your customers' experience
Earning points
When a customer makes a purchase, their order and payment status sync to Marsello automatically.
If the payment status matches your Order Rewarding settings, points are awarded automatically.
📧 If Earned Points Email notifications are enabled, customers will receive an email showing how many points they earned.
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