For Shopify POS and/or eCommerce merchants.
Every time a customer makes a purchase, the order is automatically synced to your Marsello account. If you have “Making a Purchase” enabled in your earn points settings, customers will also earn loyalty points for eligible orders.
You can control when points are earned or removed by adjusting your settings under Settings → Loyalty → Points Program. These rules are based on the order’s payment status.
🤖 Default behavior: Customers earn loyalty points when their order’s payment status is Paid.
⚠️ Important: These settings apply to all Shopify products, including Shopify POS, Online Store, and Shopify Plus.
How do I choose when customers earn points for making a purchase?
1. In your Marsello admin, go to Settings > Loyalty > Points program
🤖 Default behavior: Customers' loyalty points are earned, when their order's payment status is updated to: Paid
2. Under Shopify > Order Rewarding, click Reward Points when Payment Status is one of:
3. From the drop-down, click to add or remove your preferred Payment Status option(s)
You can update this to suit your business. Your customers will only be rewarded loyalty points for their purchase once.
💡Optional step: Click And when Fulfilment Status is one of if you also want to check the order's fulfillment status before loyalty points can be earned.
In the drop-down, you can click to add or remove your preferred Fulfilment Status options.
![[Optional]: Click 'And when Fulfilment Status is' if you want to check the order's fulfillment status before loyalty points are earned. In the drop-down menu, you can click to add or remove your preferred Fulfilment Status options.](https://downloads.intercomcdn.com/i/o/tx746mgz/1856492209/c957da4b5753e399abc2419b5883/image%2B1%2B-%2B2024-08-13T134533_827.png?expires=1764819900&signature=6327871aca07acdd7dd638dd6b85f5251eef21a9f8218b90606f8bd37d611c58&req=dSgiEM13n4NfUPMW1HO4zU9IYANhrx%2FCjAU5uwcBLbqql%2BFJpFezd3iO7KOx%0AG0vXfVJkj82tvD%2BtZ1k%3D%0A)
📝 Note: You can leave the fulfillment status blank if you prefer points to be earned on the order's payment status alone.
4. Click Save
How do I check the order's payment status in Shopify?
1. In your Shopify Admin, go to Orders
2. Search for the order by Customer Name or Order ID
3. On the order line item, find the Payment Status (& Fulfilment Status) to compare with your Marsello loyalty order rewarding settings for earned or removed points.
Your customers' experience
When the customer makes a purchase, their order details (POS & eCommerce) and payment status are automatically synced into your Marsello account.
Earn Points
If the order's payment status matches your Marsello Order Rewarding settings, the customer will automatically earn points for their order.
If you have the Earned Points Email notification turned on, the customer will also receive an email notifying them of how many points they earned for their purchase.
Brands also searched for: ppoi, reomving, refu, removecustomers, pount