For Shopify POS and/or eCommerce merchants.
Every time a customer makes a purchase, the order is automatically synced to your Marsello account. If you have “Making a Purchase” enabled in your earn points settings, customers will also earn loyalty points for eligible orders.
You can control when points are earned or removed by adjusting your settings under Settings → Loyalty → Points Program. These rules are based on the order’s payment status.
🤖 Default behavior: Customers earn loyalty points when their order’s payment status is Paid.
⚠️ Important: These settings apply to all Shopify products, including Shopify POS, Online Store, and Shopify Plus.
How do I choose when customers' loyalty points are removed?
1. In your Marsello admin, go to Settings > Loyalty > Points program
🤖 Default behavior: Customers' loyalty points are removed, when their ticket's payment status is updated to: Refunded
2. Under Shopify > Order Rewarding, click Cancel Points when Payment Status is one of:
3. From the drop-down, click to add or remove your preferred Payment Status option(s)
📝 Note: You can choose to add more than one payment status.
If you have selected the Partially Refunded option, points will only be removed for the product value that was refunded.
4. Click Save
How to check the order's payment status in Shopify
1. In your Shopify Admin, go to Orders
2. Search for the order by Customer Name or Order ID
3. On the order line item, find the Payment Status (& Fulfilment Status) to compare with your Marsello loyalty order rewarding settings for earned or removed points.
Your customers' experience
When the customer makes a purchase, their order details (POS & eCommerce) and payment status are automatically synced into your Marsello account.
Removed points
When the customer returns their order or the sale is canceled, their order and the order's updated payment status are automatically synced to your Marsello account.
If the order's new payment status matches your Marsello Order Rewarding settings, the customer's loyalty points will automatically be removed from their loyalty profile.
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