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Connecting your social media profiles to Marsello
Connecting your social media profiles to Marsello

Connect your Instagram, Facebook and TikTok business account profiles to Marsello so you can track sales against social posts.

Updated over a week ago

Connect your Social Media profiles to be able to plan and execute your social media marketing strategy, and track the impact on sales in-store & online. You can connect Instagram, Facebook and TikTok profile to Marsello.

Before you get started

Marsello currently supports Instagram, Facebook, and TikTok. Please see the profile types for each social media app.

  • Instagram: To connect Instagram, your Instagram account must be an Instagram Business Account and be connected to your Facebook Page. This is required by Instagram for posting images and videos.

    • Profile type: Business account only

    • Post types: Marsello allows single posts, multi-photo posts (publish up to 10 photos), and video posts.

  • Facebook: To connect Facebook, your Facebook account you must be an Admin or Owner of the Facebook page.

    • Profile type: Business pages only

    • Post types: Marsello allows image, video, and multi-photo posts.

  • TikTok: To connect TikTok, your TikTok account must be a verified TikTok account, including verifying your email during TikTok's sign up process

    • Profile type: Business account only

    • Post types: Marsello allows video posts

πŸ“ Note: you can connect one social profile set – for example, if you have one brand with a Facebook page and an Instagram profiles, these can be connected. However, if you have a brand with multiple Facebook pages or Instagram profiles, this cannot currently be connected.


How to Link a Social profile

Connecting your social media profiles is easy with a few clicks.
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1. In your Marsello admin, go to Marketing > Social > Social Profiles

2. Click on the social platform card you'd like to connect.
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This will ask you to authorize access to Marsello via Ayrshare.

πŸ“ Note: Ayrshare is an API tool that allows Marsello merchants to seamlessly connect social media platforms to their Marsello account. Please allow pop-ups in your browser and accept all authorizations to properly complete to linkage.

3. Follow the pop-up connection process to connect the social profile.

πŸ“ Note: Each authorization process is unique to the social platform.


Connect your Facebook account to Marsello

Connect your Facebook business account to start creating social posts for your Facebook page, planning content, and track revenue for social via Marsello

πŸ”‘ Permissions: Before you begin, please ensure you have admin permissions of the business' Facebook account.

  1. Login to your Facebook

  2. In your Marsello admin, Social > Social Profiles, click the Facebook card

  3. Click Continue to begin the connection process.

πŸ“ Note: Marsello uses Aryshare, to help make this connection process as smooth as possible. Please grant all read and write permissions. This will allow Marsello to sync your previous posts & engagement statistics and allow you to create & schedule social posts via your Marsello admin.

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4. Select the Facebook page you would like link, then click Submit

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You will now see a confirmation pop-up to confirm the connection. Click OK to close.

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Connect your Instagram business account to Marsello

Connect your Instagram account to start creating social posts for your Instagram page, planning content, and track revenue for social via Marsello.

πŸ“ Note: As Meta owns both Facebook & Instagram, you will need to connect your Facebook business manager in order to connect instagram.

Connect your Instagram account to your Facebook business account

1. In your Facebook Business manager page, click into Settings

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2. In the Page settings navigation, click Instagram

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3. Click Connect account

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4. Next to Allow access to Instagram messages in inbox, click the toggle to ON, then click continue

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5. Log into your Instagram account to complete the connection to your Facebook business account.

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Your Instagram settings will now display Connected Instagram account.

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Connect your Instagram business account to Marsello

  1. Login to your Instagram account

  2. In your Marsello admin, Social > Social Profiles, click the Instagram card

  3. Select the Instagram page you'd like to connect

  4. Click Next to begin the connection process.
    Marsello uses Aryshare, to help make this connection process as smooth as possible

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5. Ensure all permissions for your account are toggled to YES, then click Done

πŸ“ Note: Please grant all read and write permissions. This will allow Marsello to sync your previous posts & engagement statistics and allow you to create & schedule social posts via your Marsello admin.

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You will now see a confirmation pop-up to confirm the connection. Click OK to close.

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6. Select the Instagram business page and click Submit to finalize the connection

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Connect your TikTok account to Marsello

Connect your Facebook business account to start creating social posts for your Facebook page, planning content, and track revenue for social via Marsello

πŸ”‘ Permissions: Before you begin, please ensure you have admin permissions of the business' Facebook account.

  1. Login to your TikTok business account

  2. In your Marsello admin, Social > Social Profiles, click the TikTok card

  3. Click Authorize to begin the connection process.
    Marsello uses Aryshare, to help make this connection process as smooth as possible

authorize_access_tiktok.png

πŸ“ Note: Please grant all read and write permissions. This will allow Marsello to sync your previous posts & engagement statistics and allow you to create & schedule social posts via your Marsello admin.

You will now see a confirmation pop-up to confirm the connection. Click OK to close.

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Connected accounts

Once the social networks have been connected, you'll see your account logo (if available) and the card color change indicating your link is active.

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After you've connected the social media accounts, click All Done, to go back into your Marsello admin.

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FAQs

Q: Can I connect all types of Instagram and Facebook accounts to Marsello?

A: Currently, Marsello only supports business account types.

  • Instagram Accounts: Only business accounts can be connected to Marsello. Personal and creator Instagram accounts are not supported.

  • Facebook Accounts: Only business Facebook accounts can be connected to Marsello. Personal Facebook accounts and Facebook groups cannot be linked.

  • TikTok Accounts: Only business TikTok accounts can be connected to Marsello.Personal accounts for TikTok cannot be linked.

Q: Why can't I link my Instagram to Marsello?

A: If you're experiencing difficulties linking your Instagram account to Marsello, please check the following:

  1. Account Type: Ensure that your Instagram account is an Instagram Business Account. Connecting personal or creator accounts is not supported.

  2. Link to Facebook: Make sure that your Instagram Business Account is linked to your corresponding Facebook Business Account. This connection is crucial for seamless integration with Marsello.

Q: How can I enable Instagram Business for my account?

A: Enabling Instagram Business is a simple process:

  1. Open the Instagram app.

  2. Click on the cog icon "βš™οΈ Setting" located on your Account page.

  3. Select "Switch to Business Profile."

  4. Click Save.

You will now be able to connect your Instagram business account to Marsello.

Q: What does the term "Social Profiles" mean in Marsello?

A: Social profiles in Marsello refer to the social media accounts associated with your store. These profiles include your Facebook, Instagram, and TikTok business accounts. Marsello's social profile feature allows you to seamlessly connect these accounts to your app admin, enabling you to manage and share posts directly from Marsello.

Q: How can I benefit from Marsello's Social Profile feature?

A: By connecting your social profiles to Marsello, you gain the advantage of centralizing your social media management. This simplifies the process of creating and sharing posts, offering a more streamlined approach to engaging with your audience across multiple platforms. With the ability to manage your social presence conveniently from the Marsello app admin, you can enhance your brand's online visibility and foster deeper connections with your customers.


​Q: How do I update my Facebook permissions to ensure Marsello can sync & post successfully?

A: To update your business integrations connection permissions for Marsello, follow the below steps. Please ensure that all permissions are toggled to ON.

How to edit your Facebook permissions

  1. From your Facebook home page, click on your profile picture in the top right hand corner to view the menu bar.

  2. Click into Settings & privacy

    settings.png
  3. In the navigation, scroll down to Business integrations.

  4. In your business integrations connected to your account, find Ayrshare
    Ayrshare is an API tool that allows Marsello merchants to easily and seamlessly connect social media profiles.

  5. Click View and edit.

    Settings_2.png
  6. Once the pop up opens, ensure ALL permissions are toggled to ON, then click Save.

    permissions.png

    Your permissions will now be updated and you can continue using Social in Marsello.

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