Skip to main content
All CollectionsCustomersAll Customers
Combining two customer profiles into one
Combining two customer profiles into one

If a customer has multiple profiles, you can combine them into one profile in Marsello.

Updated this week

Occasionally, you may find multiple customer profiles in your customer database. This can happen if the customer's details have been added incorrectly or if the customer has multiple email addresses. This will create a separate customer profile in Marsello.

⚠️ Important: Before combining this customer's profiles into one. Please reach out to the customer and ask which email address they prefer to continue using.

NEW-Marsello-Help-Center-Divider__2_.png

How to combine the customer's points balances

1. In your Marsello admin, navigate to Customers > All Customers


2. Identify the customer profiles by searching for their name or email address

In your Marsello admin, go to Customers > All Customers. Search for the customer by name or email address to find their profile

3. Open the customer's profile that you want to remove. In this profile, click Actions > Adjust points balance


4. Under Points adjustment, enter a - (minus sign) and then their total points balance

  • Using the sample customer above, if the account [email protected] had 50 points, you would enter in -50 to change the balance to 0.

"Open the customer's profile you want to remove. Click Actions > Adjust points balance. Under Points adjustment, enter a minus sign (-) followed by their total points balance (e.g., enter -50 to set a 50-point balance to 0)

5. Click Apply points adjustment. This profile's points balance will now be 0.


6. Open the customer's profile that you want to keep. In this profile, click Actions > Adjust points balance


7. Under Points adjustment, add the points that you removed from the other profile

  • For example, we need to add the 50 points from the customer's second profile, so we adjust by adding 50 points.

Click 'Apply points adjustment' to set the profile's points balance to 0. Then, open the profile you want to keep, click Actions > Adjust points balance, and add the points removed from the other profile (e.g., add 50 points). Click Apply points adjustment. The customer's profile will now have the total number of points that they've earned at your store.

8. Click Apply points adjustment. The customer's profile will now have the total number of points that they've earned at your store.

NEW-Marsello-Help-Center-Divider__2_.png

How to remove one of the customer's profiles

1. Open the customer's profile that you want to remove. In this profile, click Actions > Remove Customer

Open the profile of the customer you want to remove. Click Actions > Remove Customer

⚠️ Important: Please double check you have selected the correct customer before proceeding.

2. Click Yes, remove customer to confirm that you want to remove the customer.

Click 'Yes, remove customer' to confirm. The customer will no longer be part of your loyalty program or receive marketing messages.

The customer will no longer be part of your loyalty program or receive your marketing.

⚠️ Important: This will also remove them from your Marsello Subscription and will not be added back into your Marsello database the next time they shop or via import. The customer will need to be re-added via their customer profile within Marsello.


Merchants also searched for: adjud

Did this answer your question?