✨ Percentage (%) ($) off loyalty reward - A percentage (%) off discount that is a set amount off the customer's entire order.
How to create a percentage (%) off store-wide loyalty reward
Reward type is available for all POS and eCommerce integrations.
1. In your Marsello admin, go to Loyalty > Points program > Redeeming and click Add Reward.
2. This will open a popup form where you can add the details of your reward. Please complete the following:
Reward Type: click Percentage in the drop-down
Reward Title: Give your reward a title that lets your customers know what the reward is
Points cost: enter the number of points a customer needs to spend to redeem your reward
Discount amount: enter the reward % discount amount. Make sure it matches the discount specified in the title
3. Go to the Advanced Options menu. Under Expiry, tiers and terms add any terms that you want your customers to abide by when using this reward. Here are some examples of terms to include with your loyalty rewards
4. Click Create. Your new reward will now show on the Rewards page of your loyalty program and is ready for your customers to spend points to redeem.
How to create a % off a specific product reward
Reward type is available for the following integrations:
eCommerce
Lightspeed Retail (C-Series), Shopify eCommerce, BigCommerce, Lightspeed Retail (E-Series), WooCommerce and Bopple
POS
Lightspeed Restaurant (O-Series), Lightspeed Retail (X-Series) [POS Prompts and iOS], and Shopify POS
⚠️Important: This reward type is recommended to be online only. If you want to have it available in-store as well, it requires strict staff training to split the sale into two sales if the member is making additional purchases. The reward should only be redeemed on a sale that only contains the relevant products.
1. In your Marsello admin, go to Loyalty > Points program > Redeeming and click Add Reward
2. This will open a popup form where you can add the details of your reward. Please complete the following:
Select type of reward: Click Percentage in the drop-down menu
Reward Title: Give your reward a title that lets your customers know which specific product is discounted
Points required to redeem: Set the number of points a customer needs to spend to redeem your reward
Discount amount: Enter the % discount amount
3. Under the Advanced options menu, go to Apply and click the checkbox Apply discount to specific products and/or collections. Select products from the products/collections drop-down menu. Then start typing in the name of the product that the reward refers to in the apply to these products field. The field will provide you with options so you can select the specific product.
📝 Note: You can select multiple products for the reward to apply to.
4. Still under the Advanced Options menu, go to Expiry, tiers and terms. Here you can enter the terms that you want your customers to abide by when using this reward. Here are some examples of terms to include with your loyalty rewards
5. Click Create. Your new reward will now show on the Rewards page of your loyalty widget and is ready for your customers to redeem.
📝 Note: When the stock of this product runs out, you'll need to remember to pause this reward.
How to create a percentage (%) off spend threshold reward
Reward type is available for the following integrations:
eCommerce
Lightspeed Retail (C-Series), Shopify eCommerce, BigCommerce, Lightspeed Retail (E-Series), WooCommerce and Bopple
POS
Lightspeed Restaurant (O-Series), Lightspeed Retail (X-Series), and Shopify POS
⚠️ Important:
This reward type is recommended to be online only. If you want to have it available in-store as well, it requires strict staff training to ensure the sale is over the spending threshold.
If you have a Shopify store, your reward can have either a spend threshold OR apply to a specific product/collection. If you add a product or collection to the "Apply to..." fields, you will no longer have to option to add a spend threshold.
1. In your Marsello admin, go to Loyalty > Points program > Redeeming and click Add Reward.
2. This will open a popup form where you can add the details of your reward. Please complete the following:
Select type of reward: Click Percentage in the drop-down menu
Reward Title: Give your reward a title that lets your customers know which specific product is discounted
Points required to redeem: Set the number of points a customer needs to spend to redeem your reward
Discount amount: Enter the % discount amount
3. Under the Advanced options menu, go to Limits Here you can add a minimum spend rule to your reward by selecting the checkbox "Minimum purchase required amount"
4. Also under the Advanced options menu, go to Expiry, tiers and terms. Here you can edit the rewards expiration date and add any terms you'd like you customers to abide to when using this reward (optional)
5. Click Create. Your new reward will now show on the Rewards page of your loyalty widget and is ready for your customers to redeem.
💡 Pro Tip: Make sure your reward title clearly states the value of the spend threshold to ensure your customers know the requirements of the reward, e.g. $50 off orders over $150. It's also a great idea to reiterate the spend threshold in your reward's terms.
How it works online - your customers' experience
Your customers redeem their discount code at checkout as they normally would, however, if the subtotal of their order does not meet the spend threshold, they'll get the message: "discount code isn’t valid for the items in your cart" and they won't be able to apply the discount until they increase their subtotal.
📝 Note: It's important that the title and the terms of your reward make it clear what the minimum spend is so that your customers understand how to redeem it.
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