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Clover integration common questions

Frequently asked questions about customer engagement with your Clover store's loyalty program, data syncing, and more!

Updated over 2 weeks ago

👾 This Integration is currently in Beta 👾
If you'd like to join the beta, please contact our support team.

Connections

Q. Can I connect more than one Clover POS account to one Marsello Account?

A. Currently, the Clover integration supports a single connection per Marsello account. If this is something you'd like to see added, feel free to vote for this feature. Your feedback goes directly to our product team and helps us prioritize what’s most important to you!


Q. What steps do I need to take after I install Marsello?

A. With one-click install, Marsello’s app and Loyalty button will now be available on your Clover Hardware. No additional setup is needed for POS registers.


Q. Does Marsello use webhooks to sync orders from Clover POS?

A. Yes, Marsello uses available webhooks to sync orders, customers, products, categories, and rewards. Syncing is close to real-time.


Q. When are loyalty points awarded for an order?

A. Points are awarded when the payment status is Paid. And points are removed from cancelled/refunded orders when a payment status is Refunded.


Q. Is it possible to stack reward discounts in Clover POS?

A. Currently, it isn't possible to stack reward discounts in Clover POS.

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