Why isn't my Bopple integration syncing with Marsello?

If customers aren't syncing correctly between Bopple and Marsello, loyalty rewards aren't appearing, or Bopple ordering tokens are failing to sync, disconnecting and reconnecting the Bopple integration can often resolve the issue. This guide is for brands using Bopple and shows how to disconnect, reconnect and check that syncing has resumed.

Common Bopple sync issues this guide can help fix

• Customers missing from Marsello
• Rewards not appearing at the POS for active loyalty members
• Bopple ordering tokens not syncing correctly
• Loyalty earning or redemption issues
• General sync delays between Bopple and Marsello

Before you get started

• [CHECK: what to have ready, for example a customer email or order number]
• Check App Status to rule out an outage first.

⚠️ Important: Disconnecting Bopple temporarily stops:

• Customer syncing
• Loyalty point earning
• Reward redemption through Bopple

The Bopple integration will still remain visible in your Marsello dashboard so you can reconnect it afterward.

Does the Bopple integration need to be reconnected?

[CHECK: For Bopple brands, one sentence on why the Bopple integration needs reconnecting and how this causes sync problems]

How to check

[CHECK: numbered steps to confirm the Bopple integration needs reconnecting]

How to fix

First, disconnect Bopple from Marsello:

1. In your Marsello dashboard, go to Settings > Connections > Sales Platforms.
2. Scroll to your Bopple integration.
3. Click Disconnect.

Once disconnected, syncing between Bopple and Marsello will pause.

Then, reconnect Bopple to Marsello:

1. In your Marsello dashboard, return to Settings > Connections > Sales Platforms.
2. Locate the Bopple integration.
3. Click Connect.

After reconnecting, Marsello will resume syncing customer and loyalty data with Bopple.

What to check after reconnecting the Bopple integration

After reconnecting the integration, test the following:

• New customers sync into Marsello
• Loyalty rewards appear correctly
• Points are awarded after purchases
• Bopple ordering tokens sync successfully
• Existing customer accounts can redeem rewards

More tips for Bopple sync issues

• Refresh your browser after reconnecting
• Allow a few minutes for syncing to resume
• Confirm your loyalty program is active in Marsello
• Ensure your connected sales platforms are enabled correctly
• Check whether customers are using the same email address across systems

Still not working?

If reconnecting the Bopple integration does not resolve the issue, contact Marsello Support using How to contact Marsello support and include:

• A description of the issue
• Example customer accounts or order numbers
• Screenshots of any errors
• The time the issue occurred

This helps the support team investigate syncing or integration-related problems more efficiently.