Q. I am looking at the customizations I can make via the Customer Portal and want to update the Wording under the Apple Pass. Does this allow me to update all of the text on the pass page?

A. When customizing the wording on the Apple Pass page, you will only be able to edit the heading for the Apple Wallet. By default, the heading is set to your brand name.

Q. If I scan the customer's QR code saved in their Apple Pass will I still be able to access their loyalty rewards or will I need to scan the individual QR codes to redeem a reward?

A. If you scan a customer's loyalty QR code via their Apple Pass, you will still be able to review and redeem rewards on their account under the Marsello tab.

Q. Some of my customers do not have iPhones. Can they save their QR code to their smartphones?

A. Yes, Non-iPhone users can save their loyalty QR code as an app icon on their smartphone. Tapping it opens their account in a web browser.

Q. Are push notifications available for customers using the Apple Wallet feature?

A. Currently a push notification for points earned is available for customers using Apple Wallet. We are working in the background to release more push notifications. If there is a push notification you are after, please let our support team know.

Q. How long will it take for points to appear in my customer's Apple Wallet?

A. Earned loyalty points should appear almost immediately in your customers' Apple Wallet. However, there can be a delay of up to 15 minutes. If you notice it is taking longer than 15 minutes for points to appear, please let our support team know.

Q. In terms of scanning a customer's account from their Apple Pass, can the code to be scanned be updated from a QR code to a barcode?

A. Yes, you are welcome to update this setting under Customer Experience> Personal device > Apple Wallet > Barcode and choose the preferred option for a barcode. However, it is recommended to keep this setting as a QR code as it is easier to scan a QR code on an iPhone than a barcode.

Q. For Digital membership card on Apple Wallet, do you recommend a specific scanner for QR codes, or would barcode scanners on In-store portal suffice as well?

A. It is recommended to use a 2D scanner scanner that is compatible with your POS and product labels. It is best to confirm this with your POS provider. We recommend a 2D scanner as this provides the optimal experience when scanning QR codes from a smartphone.

Q. What is the staff experience when scanning a customer's Apple Wallet pass on Lightspeed Restaurant (O-Series)?

A. If a customer has an account in your Lightspeed Restaurant O-Series platform, their email will appear at checkout. Click the email to open their account. Under the Marsello page, you can view their points balance and available rewards.

If the customer’s details are not in the system, staff can add them as a new customer and enter their information directly.

Q. Can customers add their digital membership cards as an Apple Wallet Pass?

A. Yes, customers of merchants integrated with Lightspeed Restaurant (O-Series) can do this. The QR code that saves on the Apple Wallet Pass is the same one that appears on the customer portal.